Assistant Store Manager

About Miniso

The MINISO Brand founder Jack Ye gained inspiration for MINISO while on vacation with his family in Japan in 2013. He came across several specialty stores which stocked good quality, well designed, and inexpensive products that were mostly manufactured in China. With his knowledge and experience in product development, supply chain, and the fashion industry, Jack established MINISO with its headquarters in Guangzhou, China, a brand catering to young people around the world.

MINISO’ s original intention was to enable the young generation to enjoy life through high-quality products and services. He wanted customers to have affordable, well-designed, quality products.

Through consumer insights gained from its international operations, MINISO evolved its definition of "extreme affordability", while proposing the concept of "interest-based consumption" for the first time in the retail industry. To meet the needs of young consumers, MINISO innovates through co-branding partnerships with popular license holders, its excellent designs, and sophisticated technology, and launches products that are visually pleasing, easy to use and fun to play with.

At the same time, as consumer behavior has shifted to include multiple touchpoints, MINISO has embraced an omni-channel strategy combining the online and offline market, providing consumers with a seamless shopping experience.

MINISO operates its global business under its brand slogan " Life is for fun ". Today, MINISO has successfully entered over 105 countries and regions and opened more than 5,500 stores around the world, covering the core business districts of world-renowned cities such as New York, Los Angeles, Paris, London, Dubai, Sydney, and Istanbul. MINISO will continue creating joyful and high-quality life experiences for hundreds of millions of consumers around the world.

Responsibilities but not limited to:

• Achieving sales targets through exceptional customer service delivery and active promotion of ongoing promotions
• Assist the Store Manager by overseeing trainee associates, meeting sales goals, and driving business
• Assist in the management of inventory levels, handling shipment, damages, returns, supplies, etc
• Assist in the management of store-related issues, such as complaints, grievances, etc
• Assist in the recruitment process for store talent
• Support with store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards by communicating feedback to the Store Manager
• Collaborate with the Store Manager to coordinate and refine store staff schedules through mock scheduling on Excel
• Guarantee elevated customer satisfaction by delivering exceptional service
• Be a shining example of well behavior and high performance
• Capable of providing constructive feedback and fostering ac countability
• Work closely with the Store Manager and Loss Prevention Team to address internal and external shrinkage in alignment with company policies and procedures
• Communicate daily with Store Manager
• Other duties as needed, such as traveling to work at other MINISO locations, etc

Qualifications:

• High school diploma or equivalent required
• Minimum of 1 year of customer service experience
• Minimum of 6 months of management
• Strong interpersonal, verbal, and written communication skills to ensure effective communication between customers, peers, and management
• Possess strong mathematical skills to be able to count money accurately and precisely
• Ability to stand for an entire shift and lift to 30 pounds. Role involves occasionally stooping, kneeling, crouching, and climbing ladders
• Powerful leadership skills and business orientation
• Proficient in delivering exceptional customer service
• Demonstrates robust organizational abilities
• Ability to travel and/or relocate to different locations and manage additional stores based on company’s needs
• Ability to access and operate company system including prepare documents, enter data, enter data, review documents, sending emails etc
• Adhering to business requirements by working non-traditional hours as necessary, including holidays, weekends, etc

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Indianapolis, IN 46250: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person