Assistant Shift Manager - Slots

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE.  Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 800 slot machines, 80 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.

JOB SUMMARY

It is the primary responsibility of the Assistant Shift Manager Slots to oversee the day-to-day operations of Slot Operations employees during their assigned shift with specialized attention to guest service, protection of company assets, and ensuring staff duties are performed. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Deliver a level of guest service which is consistent with the company’s and property’s core service standards.
• Effectively develop and mentor hourly employees to ensure all departmental standards and goals are understood and met.
• Supervise slot staff ensuring compliance with departmental and company policies including the issuance of corrective action.
• Maintain adequate scheduling of staff to meet and / or exceed departmental and company service requirements based on business levels.
• Provide instruction, training and implementation of service and other company programs to staff.
• Research and resolve guest and / or employee issues effectively and professionally.
• Manage, organize, and complete assigned projects with attention to detail within the established deadline.
• Delegate job duties and tasks to employee.
• Ensure inventory of all sensitive keys during shift are maintained and accounted for.
• Protect the confidentiality of company files and documents under immediate control.
• Manages human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members.
• Engage, entertain and inspire all who visit The Mirage by making a focused commitment to L.O.V.E.
• Maintain general property knowledge.
• Performs other job-related duties as requested.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• High School Diploma or equivalent.
• Five (5) years of Slots experience.

PREFERRED EXPERIENCE:

• Previous experience working in a similar resort setting.
• Previous experience working in a supervisory or similar role.
• Previous experience working with cash handling and player tracking systems.
• Work varied shifts, to include weekends and holidays.

CERTIFICATIONS, LICENSES, REGISTRATIONS: 

• Valid Nevada Gaming Registration.
• Must be 21 years of age.
• Proof of eligibility to work in the United States.

KNOWLEDGE, SKILLS, AND ABILITIES:   

• Excellent customer service skills.
• Excellent communication skills.
• Knowledge of player tracking systems (preferably
• Knowledge of gaming regulations.
• Ability to lead & mentor a team.
• Ability to supervise individual staff and work teams effectively, fairly, consistently and in accordance with established human resource principles / policies / procedures / guidelines.
• Able to effectively communicate in English, in both written and verbal forms.
• Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Must maintain professional and well-groomed appearance and demeanor.
• Ability to work varied shifts, to include weekends and holidays.

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