Assistant Retail Manager - Rocky Mountain National Park

LIVE. WORK. EXPLORE. Be a part of our Retail team in Rocky Mountain National Park!

Rocky Mountain National Park is one of the nation’s highest National Parks. Our team members at Rocky Mountain National Park are proud stewards of this beautiful park. Our Retail team works in a fast-paced environment, greeting guests from around the world, helping them with their purchases. The Trail Ridge Store & Café sits at the highest elevation of all National Park Service sites. LIVE. WORK. EXPLORE. with the most spectacular office views!

If you are passionate about hospitality and working closely with people from around the world, this position will provide a stimulating environment for which to work. Our Retail Assistant Manager works closely with the Retail Manager in the day-to-day operations of the Trail Ridge Store. The assistant manager will have the responsibility of operating the retail store in the absence of the Retail Manager.

Start Date: May 20, 2024

Position Type: Seasonal

Wage: $17.95 / hour

The season at Rocky Mountain National Park runs from approximately mid-May until mid-October. All positions at Rocky Mountain are full-time seasonal positions, there are NO full-time year-round positions. 

Job Summary:

Assist guests in a courteous and knowledgeable manner, answering questions regarding the park, prices, and merchandise. Oversee training, supervising, and support of Retail department.

Why Rocky Mountain National Park?

Rocky is truly a welcoming community who work hard and share a passion for the park and environment. Xanterra Travel Collection is the authorized concessionaire for Rocky Mountain National Park, and proud stewards of the park.

Life at Rocky Mountain National Park:

• Low-cost dormitory-style employee housing with 2-4 roommates and on-site employee meals (cafeteria-style).
• Free Wi-Fi, on-site updated laundry facility, and cable television.
• Our housing facility is in the Town of Estes Park with good cellphone service.
• Free Town of Estes Park shuttle.

Benefits and Perks:

• Free Rocky Mountain National Park pass.
• Retail and café discounts.
• Over 350 miles of hiking trails.
• Various outdoor activities, hiking, camping, rock climbing.
• $350 Referral Bonus Program

• Perform all duties with respect to the Company’s Core Values, Mission Statement, and guest services standards.
• Assist Retail Manager in day-to-day operations.
• Operate the Trail Ridge Store in the absence of the Retail Manager.
• Ensure the highest standards of retail service are met for the guests, the company, and the National Park Service.
• Communicate with location management regarding the retail operation, business needs, staffing, and employee issues.
• Coordinate with retail support regarding sales, product needs, merchandising, and training.
• Ensure all cashiers are performing their duties properly; ringing up all sales before taking money, call out amount tendered in “dollars and cents”, place bills on register, and count back change. 
• Ensure all employees receive appropriate training for their position and training is documented appropriately.
• Demonstrate and train good sales techniques by performing suggestive selling and add-on sales. Follow up with staff to ensure add-on sales are occurring.
• Ensure the sales floor is kept clean on a daily basis, which includes sweeping, vacuuming, dusting, mopping, and trash removal.
• Stock merchandise as necessary, making sure all displays are kept stocked, neat and clean within the guidelines of the Retail Visual Merchandise Manual.
• Provide accurate, helpful information to guests. 
• Assist with loading and unloading of retail merchandise.
• Work alongside staff, leading by example, delegate tasks while leading with a positive and professional manner. No task is too small.
• Alert the Retail Manager to shrinkage, guest problems and concerns, as necessary. 
• Assist the Retail Manager to maintain accurate shop records: reports, transfers, and inventory control.
• Assist the Retail Manager with scheduling, supervising, and developing gift shop personnel. Assist in maintaining proper employee files and evaluations.
• Ensure registers are routinely cleaned. Report all register issues promptly. 
• Ensure all employees receive informal feedback from their supervisor on a regular basis and written evaluations, periodically.
• Maintain a safe work area.
• Deal courteously with guests on the phone and in person.
• Handle complaints & compliments with ease.
• Make sure the guests experience is positive.
• Maintain uniform and appearance standards. 
• Verification of cash drawers and deposits.
• Responsible for safe and cash banks. Be able to make change for cashiers accurately.
• Assist in making the required safe deposit.
• Communicate with Retail Manager and leads to guarantee appropriate management coverage for every shift. Cover floor management shifts as needed. 
• Open and close the guest service facilities on time every day.
• Able to work with minimum supervision, evenings, nights, weekends, and holidays.
• Perform duties outside the job classification assigned by management along with any other responsibilities deemed necessary.

Qualifications

• Knowledge of Mi9/POS system and ability to troubleshoot common problems. 
• Able to perform all duties of a sales associate. Be accurate with cash handling, daily reporting procedures and inventory control. 
• Visual merchandising experience helpful.
• Able to coach employees to maintain high and consistent standards in the gift shop.
• Understanding of a retail operation in a high traffic seasonal environment. 
• Must be able to foster cooperation among a diverse workforce. Work well with all staff members.
• Should have a basic knowledge and understanding of souvenirs, gifts, jewelry, and other products sold within the assigned location.
• Able to work with minimal supervision. Maintain excellent attendance and punctuality.
• Demonstrate excellent sales approach and skills. 
• Demonstrate awareness of general gift shop security and theft prevention. 
• Must be able to remain calm in a high stress environment.
• Must possess a non-CDL, valid driver’s license, and a clean record.

Physical Requirements

• Candidate must be able to work at an altitude of 12,000 feet.
• Able to stand/walk for a minimum eight to ten hour shift.
• Frequently lift and carry cartons weighing up to 50 pounds.
• Must have the ability to walk up and down stairs several times a day.
• Carry boxes/product up and down stairs several times a day.
• Must be able to bend down or kneel to stock product frequently during a shift
• May need to climb ladders as requested.

Benefits: For seasonal employees, Xanterra offers the MEC (Minimum Essential Coverage) plan, Paid Sick and Safety Time (PSST), Employee Assistance Plan (EAP), and Employee Discounts and Travel Deals.

EEO: Xanterra is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Posting End Date: January 15, 2024