Assistant Residential Ser

Join the Discovery family, where quality and service are at the heart of everything we do!

This role will be located at one of Discovery Land Company’s locations: The Madison Club, set in of La Quinta, California.

The Madison Club is seeking a Residential Services Assistant to join the Residential Services Department.

The Madison Club is now accepting applications for the position of Residential Services Assistant within the Residential Services Division. This position assists the Property Managers in providing a first-class level of care to the members and their residences. To be successful in this position, the candidate must possess excellent interpersonal skills, a high level of attention to detail, and a genuine desire to serve in a high-end property management environment.

This is a Full-time seasonal position from hire date to end of June 2024.

Key Responsibilities

Duties also include aiding the Lead Property Mangers in overseeing the overall operation of the property and the day-to-day implementation of those policies, procedures, and programs that will assure a well-managed, well-maintained residence within the established management. You must have the ability to effectively communicate with the Lead Property Managers, schedule venders, and follow up with vendors to make sure all tasks are completed. You must also be able to communicate clearly with the homeowners, and the contractors. You will be dealing with high stress situations while being able to maintain your composure. You will need the ability to reassure the members that their problems will be taken care of in a timely manner. In addition, you will be contacting the proper venders for repairs, and following up with them as well. Multitasking and problem solving is a must, we have a lot of residences we take care of. You must pay attention to detail, and be able to lift 50lbs, we are always moving furniture and boxes around to accommodate the members requests. You must be onsite at all times during your shift for the members and venders.

Additional Responsibilities

• Walk throughs of homes
• Golf Cart Maintenance
• Greeting Members
• Scheduling Venders
• Lifting up to 50 lbs.
• Prepping Unit for Members & Sales tours
• Grocery Runs
• Newspaper & Coffee deliveries
• Ability to complete open and closing procedures
• Write a summary "daily" to keep Staff & RS Manager informed.
• Ability to email members, vendors and staff
• Being onsite during your shift for house calls
• Communication (Spa treatments, Fitness, personal training, Transportation, Hikes, dinner reservations and grocery runs)
• Helping out other departments is a must, when slow and only when approved by the Residential Service manager.
• Work schedule is roughly
• 6am-2pm for the opener and 2-10:30pm Wednesday-Saturday, and 12-8pm on Sundays for the closer.
• Holidays, special events, Desert Trip, Coachella and Stagecoach are all mandatory working days. No exceptions.
• Other duties as assigned

Requirements

• A valid Driver’s license
• Must be over the age of 21 – due to purchasing Alcohol
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and Paid Holidays
• Employee Meals
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

Nestled in California’s desert paradise, The Madison Club is La Quinta’s most exclusive, private residential community offering the finest golf and club facilities in an intimate and sophisticated setting. It is a place of effortless grace and charm with the ambiance of quiet sophistication, intimacy, and understated luxury. Offering a limited number of homes and memberships, The Madison Club is the modern interpretation of California’s classic old-line country clubs, offering five-star dining and member events, wellness and fitness amenities, and Discovery’s signature Outdoor Pursuits program. At The Madison Club, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit: https://madisonclubca.com/

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.

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