Assistant Manager, Centralized Maintenance

Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit Tricon Residential.
Job Description
The Assistant Manager, Service is responsible for assisting in the managerial oversight of the Maintenance team for all occupied homes within designated portfolio.

• Communicate clearly, compassionately, and with empathy when speaking with internal team members, vendors, and residents
• Provide exceptional customer service when interacting with residents and vendors
• Act as a training and quality control resource, ensuring proper workflow for all maintenance resources
• Set the bar for acting with integrity and demonstrating support for TAHs core values
• Manage day-to-day activity of Foreman and Maintenance Coordinators to include, but not limited to: Attendance (including vacation and sick time coverage); Time sheet review and approval; Inventory replenishment for trucks; and Vehicle care and maintenance
• Maintain oversight (for quality, spend, and/or completion) of all work performed by in house technicians and external vendors
• Anticipate, advise leadership, and recommend solutions for all potential issues, schedule conflicts, or delays
• Conducts weekly team meetings to discuss project updates, completion, or changes
• Mentor, teach, and inspire team members by establishing expectations, actively communicating, and proactive one-on-one interaction.
• Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and vendors
• Ensure that all maintenance projects meet TAH quality standards
• Assist with the implementation of corporate processes, training, and enforcement of policy
• Adhere to and manage team to standards of service and work procedures
• Effectively set and manage to deadlines
• Oversee the scope of work project plans for rehabilitation projects
• Ensure maintenance department objectives and key metrics are met
• Communicate with team members to support the development of short and long-range goals
• Proactively and courteously communicate with existing and future residents

QUALIFICATIONS:

• Highest level of integrity and transparency
• Strong interpersonal and relationship-building skills to work with cross-functional teams
• Strong problem-solving, decision-making, conflict-resolution, and strategic-thinking skills
• Fosters an environment of teamwork, displays a commitment to consistent execution, and proactively seeks opportunities for continuous improvement
• Demonstrated attention to detail
• Analytical thinker with ability to conduct research, data analysis and resolve complex problems quickly
• Strong business operations understanding, demonstrate the ability to influence, and adapt quickly to a rapidly changing environment
• Ability to motivate and manage a large team of Centralized Maintenance Coordinators

REQUIREMENTS:

• Prior leadership experience in a service-focused industry
• Excellent organizational and communication skills, both written and verbal
• Strong work ethic and motivated by accomplishment and success of the team and company
• Proficient in Microsoft Office Suite and Excel

At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.
Salary Range
Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.
$60,790.00 - $101,310.00