Assistant Residential Concierge

The Group:
Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.
The Hotel:
A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites - all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa ; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle's Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.
Duties and Responsibilities:

Major responsibilities

• At the direction of the Management and the Residential Concierge, apply responsibilities toward the general maintenance and upkeep of owner's homes and values.
• Coordinate and organize the daily activities and requests of all residents.
• Offer a warm, sincere and personalized welcome to all residents.
• Create special conversations with residents which identify personal preferences in order to record in each guest's profile history.
• Have an in depth knowledge of directions, travel time, cost and various forms of transportation.
• Maintain a constantly updated database with extensive information about city highlights.
• Demonstrate first hand knowledge of the recommendations with thorough research.
• Be proactive and anticipate the complete requirements to make the experience a success.
• Assist the Residential Concierge in the responsibilities away from the desk, including, but not limited to the pick-up and delivery of luggage, groceries, linens, packages, dry-cleaning, messages, tickets, arranging house car and other items.
• Maintain and constantly update the record of the above activities in conjunction with the Residential Concierge.
• Inquire as to the success or enjoyment of the recommendations made.
• Maintain a consistent and sufficient level of brochures, maps and handouts.
• Maintain a daily record (via software) of all guest requests, reservations and confirmations for guests.
• Be knowledgeable of all in-house and arriving guests.
• Be aware of all daily events in the hotel and within Residence.
• Assist Concierge on duty with any resident request.
• Arrange tickets for theatre, sporting events and local attractions.
• Answer the phone and make reservations, take, and distribute messages or redirect calls.
• Handling and organizing resident keys thru our KeyTrak System.
• Develop working knowledge of our Residential Systems, including Alice, and Building Link, including SV3 Loading Dock System and keep management apprised of any issues regarding these.
• Maintain vigilance and awareness of the Desk security monitors when possible.
• Arrange for package delivery and pickup for residents.
• Record and provide follow-up procedures for residential work orders.
• Communicate all important details to management and colleagues.
• Maintain detailed records of all incoming and outgoing deliveries and packages.
• Maintain a clean, neat and organized desk.
• Facilitate the handling of resident emails, fax documents and other administrative requests.
• Maintain the presentation standards of a 5 Star Lobby - including light vacuuming and dusting.
• Respond to all resident needs and requests - including making deliveries, pickups and drop-offs.
• Other activities as deemed appropriate by Residential Management.

Requirements:

• Able to communicate written and spoken English
• Excellent overall communication skills
• Basic Computer Skills
• Ability in multitasking and time-management skills
• Able to work well in a Team Environment
• Able to stand for extended periods of time, up to 8 hours.
• Must be able to stand, bend, lift, carry, push, pull, grasp and reach items of various sizes, shapes and weights.
• Must be professional and possess excellent presentation, communication, organization and effective time-management skills
• Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, Broadway shows and attractions in New York City.
• Must be able to lift and carry up to 100 lbs. for short distances, usually luggage or groceries, and manage a fully loaded bell-cart.
• Must be mobile and able to make deliveries, assist residents and colleagues, and assist the operation wherever necessary.
• Flexible schedules and hours. Willingness to work on weekends & holidays is required.
• Multi-lingual preferred

Pay:
Pay: $23.90 - $31.87/hourly.
Advertised: 10 May 2023 Eastern Daylight Time
Applications close: