Assistant Operations Manager - Minneapolis

At Aloft Minneapolis, we're different by design! From housekeeping to bartending and everything in between, we love our Talent to have vibrant style they're not afraid to show. Whether embracing the latest in music or our culture of innovation at Aloft we promote open thinking and open expression which only helps you anticipate your guests needs. That's what makes working at Aloft different, by design. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels at our Minneapolis location in the charming and upbeat Mill District neighborhood.

This is a Sherman Associates owned Hilton franchised location.

The Assistant Operations Manager, Rooms is responsible for assisting in the day to day hotel operations with special attention to providing an exceptional arrival and departure experience for all guests. This manager supervises, hires, and directs the daily efforts of the team to maintain high standards of service and guest experience to maximize profits through outstanding customer service. As applicable, this role will also act as the Manager on Duty for all areas of the hotel during evenings and weekends.

Essential Functions

• Assisting operating the Front Office properly, efficiently and with profitability, which includes assisting in overseeing Front Desk staff, Night Audit, Van Drivers and Security
• Promotes teamwork within the Rooms department and between other departments to ensure smooth operations and quality service including oversight of the hotel as manager on duty
• Demonstrates the capability of handling sudden situations that arise, such as staff or customer complaints, lack of inventory, lack of staff members, and even terminating and replacing staff members
• Assists in delegating duties and responsibilities to Front Desk colleagues and ensure that work processes are in a logical order
• Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.
• Ensures that Brand quality standards, policies and procedures of the company are properly understood and followed through and among front desk colleagues
• Serves as a first line recipient of guest complaints and comments relating to the Hotels and the departments tactfully
• Cooperates and coordinates teamwork with other departments
• Assists in managing room inventory and availability on day of arrival
• Ensures all preparations are made to for a smooth arrival for all guests
• Ensures the department meets all audit requirements
• Ensures all Front Desk staff are trained in all emergency/evacuation procedures
• Help monitor all Front Desk staff to ensure all proper procedures and cash handling occurs, deficiencies are corrected, retrained and disciplined as appropriate
• Maintains Front Desk logs and reports to ensure all unresolved items are followed up and properly resolved in a timely manner
• Completes other tasks and duties as assigned based on business needs

Minimum Requirements

• Minimum previous supervisory experience of one year
• Extensive knowledge of the hotel, its services, and facilities
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
• compliance with federal, state and local laws regarding health and safety services
• Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook
• Ability to work long shifts for special events and large crowds
• Ensure Excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors / external parties, and across internal divisions
• Ability to communicate effectively and follow directions in a multi-lingual environment

Benefits

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

• Low Deductible Health Insurance Plans
• Fully paid short term disability
• Fully paid life insurance
• Additional Supplemental Insurance Policies including
  • Voluntary Accident & Critical Illness
  • Hospital Indemnity
  • Long-Term Disability
• Pet insurance
• Fully paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays and competitive PTO program (starting at 15 days annualized)
• Starbucks and Hotel discounts

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com