Assistant Operations Manager

ABOUT US
Coastal Community Bank is a little bit of banking and a little bit of tech-ing. The people at Coastal don't just help people with their banking; they help reshape how banking technology allows and serves EVERYONE. We think and work like entrepreneurs, always moving and constantly improving. We care about each other, are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together - you belong here.
HOW THIS ROLE IMPACTS COASTAL
As an Assistant Operations Manager, you and your team will work with internal and external teams and Bank customers to provide customer support for deposit operations programs. Additionally, you'll work with the Operations Manager to coordinate and direct daily processing activities in the Deposit Operations Department and Electronic Payments Department.
WHAT YOU'LL DO AT COASTAL
The Assistant Operations Manager will have a specialized emphasis on leading their team in processing Account Servicing, Item Processing, Compliance, Legal Processing, Exception Processing, New Account Review, Wire Processing, ACH Processing, Debit Card Processing, and IRA/CD Processing. In this role, you'll oversee the day-to-day operational tasks in the Deposit Operations Department and Electronic Payment Department.
HOW YOU'LL DO IT

• Maintain a thorough understanding and proficiency in all daily operational tasks in each functional area of the Deposit Operations Department and Electronic Payments Department.
• Provide backup support for each area of the department.
• Provide outstanding customer service to our internal partners and external customers.
• Assist in monitoring the reconciliation of all accounts and General ledgers assigned to Operations, including certifications of those accounts.
• Assist in monitoring and guiding the Deposit Operations and Electronic Payments departments.
• Provide an escalation point for both Deposit Operations and Electronic Payments.
• Provide ongoing training and career development.
• Adheres to all compliance and regulations.
• Create a learning environment within the team.
• Other duties as assigned.

Requirements
WHAT YOU'LL BRING

• Demonstrated ability to work in a team environment with strong leadership skills.
• Excellent interpersonal, verbal, and written communication skills.
• Maintain an understanding of all products and services offered.
• Ability to resolve complex problems with minimal guidance.
• Proficiency in using various Windows-based software programs, including Excel, Word, and Outlook.
• Maintain a thorough knowledge of all Operations tasks.
• Ability to manage multiple tasks/projects and deadlines simultaneously and successfully.
• Attention to detail and accuracy is a must.
• Cooperative and professional attitude following Coastal Community Bank's Core Values.
• Ability to effectively present information and respond to questions from management, team members, and customers.
• Follow and comply with all regulatory and compliance regulations.

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree (B.A.) or equivalent preferred.
• Five to Seven years related experience and/or training with Operational emphasis preferred; or equivalent combination of education and experience.
• Experience in a leadership role preferred.

HOW YOU'LL THRIVE AT COASTAL
Be the Best - Communicate effectively, pay close attention to detail, and prioritize your personal development.
Be Relentless - Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.
Be Un-Bankey - Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.
Embrace Gray Thinking - Use sound judgment while decision-making and problem-solving. Think outside the box.
Stay Flexible - Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.
Take Care of Each Other - Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.
PHYSICAL DEMANDS
The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee must:

• have the ability to sit for extended periods of time
• have the ability to stand for extended periods of time
• have the ability to perform repetitive finger, hand, and arm movement
• have the ability to use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.
• view and read computer screen for extended periods
• occasionally stoop, kneel, crouch, or crawl
• occasionally lift or move up to 10 pounds

Job Type: Full-time
Job Status: Exempt
Pay: $66,892.00 - $93,648.00 per year
Benefits:

• Coastal Community Bank offers a competitive salary commensurate with experience, qualifications, and location
• Bonus Opportunity (based on Company and Individual Performance)
• Comprehensive Medical Insurance, Dental, and Vision insurance
• Medical Flexible Spending Account
• Health Savings Account with generous employer contribution
• Generous Vacation Time
• Flexible Wellness Days
• 11 Paid Holidays
• Paid Sick Time
• Paid Volunteer Time Off
• Dependent Care Flexible Spending Account
• Employee assistance program
• Long Term Disability insurance
• Life insurance (up to twice annual salary at no cost)
• Legal Insurance
• Pet Insurance
• Technology Stipend
• 401(k) with matching contribution
• Tuition reimbursement
• Coastal Community Bank Account and Loan Perks
• Employee Logo Wear Allowance