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Old Navy makes current American fashion essentials accessible to every family. From day one, Old Navy was a revolution. We were something the world had never seen - fabulous, affordable fashion. We didn't take ourselves too seriously, and we broke the industry's rules. We said fashion didn't have to be just for rich people - it could be for everyone. We opened our first store in 1994 in San Francisco and have been on a roll ever since. Today, customers can shop for their must-have fashion essentials online as well as in one of our 1,000+ stores located globally. When you work at Old Navy, you’re choosing a different path (and a pretty awesome one at that). We believe that style and quality should be accessible to everyone and we work hard to make that possible. Truth is, in fashion, it’s easy to be exclusive. It takes a lot more creativity, guts and drive to be inclusive. What we believe in today is exactly what we believed in when we started: we’re on a mission to democratize fashion and make shopping fun again. Sound good to you? Old Navy – a brand for everyone, a place for you!
ABOUT THE ROLE
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; Customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
ORGANIZATIONAL LEADERSHIP
- Member of the store leadership team and act as a trusted leader.
- Take pride in the brand, product, store and team to deliver a compelling shopping experience for our customer.
- Collaborate with leaders and employees to execute merchandising, customer, talent and product strategic initiatives to improve processes.
- Maintain a clean and safe environment to prevent loss and minimize risk.
- Create and foster a collaborative store culture.
- Demonstrate values and behaviors consistent with our culture.
- Uphold all company policies as outlined in policy and procedure guide to include; Code of Business Conduct, Employee Policy Guide and Employee Appearance Guidelines.
WHAT YOU’LL DO
- Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
- Recruit, hire and develop highly productive Brand Associate and Expert teams.
- Own assigned area of responsibility.
- Implement action plans to maximize efficiencies and productivity.
- Perform Service Leader duties.
- Ensure consistent execution of standard operating procedures.
- Represent the brand and understand the competition and retail landscape.
- Promote community involvement.
- Leverage omni-channel to deliver a frictionless customer experience.
- Ensure all compliance standards are met.
WHO YOU ARE
- A current or former retail employee with 1-3 years of retail management experience.
- A high school graduate or equivalent.
- A good communicator with the ability to effectively interact with customers and your team to meet goals.
- Passionate about retail and thrive in a fastpaced environment.
- Driven by metrics to deliver results to meet business goals.
- Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
- Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
- Able to utilize retail technology.
- Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
- Ability to travel as required.
COMPETENCIES AND BEHAVIORS: Assistant Manager
DRIVES RESULTS:
- Works towards commercial and business goals, focuses on activity
- Understands the importance to the business of achieving commercial success Works to make things better
- Looks for opportunities to improve and takes ad hoc actions
- Delivers as long as there are no major obstacles based on original plan without contingency
- Understands the general profit drivers for area
ACCOUNTABILTY:
- Sets specific, clear performance objectives, standards, accountabilities, and process goals for individuals or groups, with potential for measurement
- Pays close personal attention to the details of a process; checks things out to ensure they are done right
- Adheres to core business planning and reporting processes; personally attends to details
TALENT BUILDER:
- Identifies actions critical to high performance
- Provides specific feedback on performance near the event
- Sets general development goals for improvement in current position and provides standard development opportunities
- Identifies general recruitment need, even if different from the expected or traditional recruitment direction of the organization
CUSTOMER IMPACT:
- Listens to the customer’s feedback and acts on it
- Knows and can describe general industry characteristics and trends
- Identifies the basic forces of the market at a general level: typical customers, suppliers, products, and biggest or best-known competitors
Job Type: Full-time
Salary: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Work Location: In person
Job Type: Full-time
Pay: $27.00 - $31.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person
