Assistant Manager

Overview
About Express, Inc.
Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.
The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the Express.com online store and the Express mobile app; over 60 Bonobos Guideshop locations and the Bonobos.com online store; and 13 UpWest retail stores and the UpWest.com online store. Express, Inc. is traded on the NYSE under the symbol EXPR. For more information about our Company, please vis it www.express.com/investor and for more information about our brands, please visit www.express.com , www.bonobos.com or www.upwest.com .
Responsibilities
Location: Woodland Hills Mall - Tulsa, OK
The Assistant Manager assists the store manager in supervising the store operations, recruiting, management, training and sales functions, drive productivity, compliance with company policies, and create a great in-store shopping experience for our customers.
Talent - Assists in developing, inspiring, and retaining top talent

• Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on team work and inspiring a "one team" mentality.
• Coach, teach and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
• May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.

Execution - Support the Store Manager's analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.

• Assist in overseeing all aspects of daily store operations.
• Execute action plans to optimize results.
• Ensure sales floor coverage in order to meet customer expectations.
• Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
• Maintain adherence to Company Policies and ensures the safety of associates and customers.
• Manage the execution of the store strategy to achieve performance goals.
• Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.

Customer and Selling Experience - Support a store's environment focused on consistently delivering a great in-store experience.

• Lead by example in creating a culture of proactive customer engagement to exceed our customer's expectations.
• Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
• Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
• Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.
• Creates a positive in-store experience through visual standards.

Other essential functions may occur as directed by your supervisor
Essential Qualifications

• Education: High School or Equivalent
• Years of Experience: 1-3 of relevant job experience
• Proficient in use of technology (iPad, registers)
• Demonstrates strong customer service skills
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Preferred Qualifications (skills and abilities)

• Previous retail experience preferred
• Proven ability to drive sales results
• Strong communication skills
• Minimum of two years relevant experience
• Prior sales management experience

Closing
An equal opportunity employer, EXPR does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. EXPR only hires individuals authorized for employment in the United States. EXPR is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation because of a disability to search and apply for a listed job position, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies : Please note that EXPR does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, EXPR will not consider or approve payment to any third-parties for hires made.