Address
Form of workASSISTANT MANAGER OF STARBUCKS ATSUZZALLO LIBRARY
Thank you for considering Housing & Food Services at the University of Washington, Seattle.
At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all.
Housing & Food Services (HFS) provides on-campus housing to over 10,000 student residents and operates over 40 dining and café locations that serve the entire campus community. In order to successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement-working together to enhance student life-teamwork and service to our students and customers are at the heart of our business.
To learn about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, you are encouraged to review our Diversity, Equity, and Inclusion Statement Training.
PURPOSE
Manage an assigned Licensed Starbucks Store located on the University of Washington campus to ensure brand integrity and compliance and work collaboratively in support of the HFS Licensed Starbucks Store program.
RESPONSIBILITIES
Operations and Customer Service:
• Collaborate with Starbucks General Manager to ensure unit goals and objectives are implemented.
• Maintain visibility and accessibility with customers, building managers and staff members (during peak service periods).
• Analyze daily attendance and trends, adjusting staffing to meet daily production needs.
• Ensure that unit work complies with UW, HFS and Starbucks policies and procedures.
• Identify and utilize multiple venues for soliciting customer feedback and respond to complaints, questions and special requests.
• Ensure compliance with the Starbucks Operational Excellence Model for managing Licensed Store locations, including marketing displays, customer service, cleanliness and sanitation, purchasing, inventory management and reporting.
• Conduct formal and in-service training as needed on unit safety, cash handling, food safety, food preparation and/or customer service.
• Order routine maintenance.
• Ensure compliance with UW Environmental Health and Safety and Starbucks health and safety standards, correcting unsafe conditions and interrupting unsafe work practices.
• Establish and maintain inventory par levels that minimize waste and document disposition of waste.
• Maintain security measures to prevent theft and vandalism.
• Contributes to the identification and recommended strategies for introducing, promoting and evaluating new product lines.
• Prepare, approve and/or submit required reports, including payroll, production and service records.
• Utilize the Online Accident Reporting System (OARS) for every work accident and injury; notifying appropriate authorities and personnel.
• Work with students and student groups in planning special events.
Supervision:
• Interview, hiring and evaluate the performance of unit staff.
• Ensure that staff are equipped to perform their work through understanding of their working and learning environment and needs.
• Supervise the work completed by direct reports, ensuring appropriate productivity and quality.
• Evaluate the work completed by direct reports and foster venues for feedback up and down the organization to support and affirm individual, unit and Department success.
• Provide guidance to direct reports on requirements and/or opportunities for learning and professional development.
• Review staff schedules and make adjustments as needed to ensure proper staffing levels are maintained to meet customer service standards.
• Develop a strategy for staffing that reflects a mix of skill sets and classified and student staff that is effective in executing the daily operation and complies with the Seattle Secure Scheduling Ordinance and Starbucks Licensed Store requirements.
• Administer formal and informal training, including onboarding, food and beverage preparation, food handling, recipe compliance, customer service and use of systems and equipment.
• Ensure that staff have completed all appropriate levels of Starbucks training and certification within established timelines.
• Conduct in-service training as needed on unit safety, cash handling, food safety, food preparation and/or customer service.
• Use Workday on a daily basis to review, analyze and approve individual employee time records and leave requests and to monitor and address unplanned overtime, absences and tardiness.
• Consult appropriately with General Manager and HFS Human Resources to ensure that UW, HFS and bargaining unit policies, guidelines are followed in administering progressive, corrective action principles and union contracts are followed in addressing employee performance problems.
• Train and monitor performance in unit safety, cash handling, customer service and food safety.
• Contribute to the preparation of ongoing and timely performance appraisals for all employees.
• Consult appropriately with HFS Human Resources to ensure that UW, HFS and bargaining unit policies, guidelines are followed in administering progressive, corrective action principles and union contracts are followed in addressing employee performance problems.
Fiscal Management:
• Participate as a member of the Starbucks Licensed Store leadership team in the development of the unit business plan, processes, procedure and budget.
• Utilize the Food Service System (FSS) in conjunction with the Starbucks tools and resources to perform and document regular business operations, including purchasing, inventory, transfers and service menus. This position may be required to perform some tasks directly while reviewing or approving work delegated to staff.
• Use the Food Service System (FSS) to execute, analyze and manage annual, monthly and daily operating conditions and functions.
• Regularly analyze the management systems' reports and key performance indicators for revenue and expense, reporting on probable causes for budget variances or discrepancies and describing any corrective actions/adjustments taken.
• Establish and maintain proper controls over resources, including cash, inventory and labor.
• Ensure compliance with UW policies on separation of controls between purchasing, receiving and counting inventory.
• Develop and enforce policies and procedures for shrinkage control and loss prevention.
Leadership:
• Identify, articulate and model values and behaviors that support an organizational culture characterized as inclusive, positive, productive and committed to serving staff and students.
• Serve as a member of the unit's leadership team.
• Maintain relationships with internal and campus colleagues and stakeholders to foster collaboration and maintain regular feedback loops to ensure awareness of their concerns, policies and/or legal constraints.
• Serve on and encourage others to lead unit teams and lead or serve on Department and professional organization committees.
IMPACT TO THE UNIVERSITY
The Starbucks Licensed Stores provide a convenient and popular meeting place for faculty, staff and visitors.
POSITION COMPLEXITIES
Manages in a complex and dynamic operating environment that requires compliance, interpretation, application and balancing of UW and HFS policies and procedures Starbucks Licensed Store franchise provisions and the Seattle Secure Schedule Ordinance.
WORKING CONDITIONS
UW Dining operates seven days a week for breakfast, lunch and dinner. The position will have a regular schedule shift with variances to cover other units and to establish and maintain an overall presence and rapport with staff working weekends and evenings.
REPORTS TO
Starbucks General Manager
MINIMUM QUALIFICATIONS
Bachelor's degree or 4 years of work experience (preferably in hospitality, business administration or related field) or accredited culinary certification; plus at least one year of experience that includes experience in the following areas:
• Effectively addressing customer inquiries and service issues
• Hiring, training and managing the performance of culinary support and service staff
• Establishing and maintaining controls for kitchen and food safety and sanitation
• Controlling costs through the use of financial reports, inventory, purchasing and production records and online payroll, budgeting and financial systems
• Communicating effectively one-on-one, in groups and through presentations to live and virtual audiences
• Using Microsoft Office products for communication through MS Teams and Outlook and preparing documents, reports and presentations using Word and Excel
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
DESIRED QUALIFICATIONS
• Experience in college or university food services.
• Operating and troubleshooting espresso beverages and equipment.
CONDITIONS OF EMPLOYMENT
• A satisfactory outcome from employment reference check.
• Washington State Food Card within two weeks of hire and maintenance of thereafter.
• ServSafe certification within three months of hire and maintenance of thereafter.
• Completion of Starbucks Barista Basics, Barista Trainer, Licensed Store Operations and Starbucks Management Modules within three months of hire date.
Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
Thank you for considering Housing & Food Services at the University of Washington, Seattle.
At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all.
Housing & Food Services (HFS) provides on-campus housing to over 10,000 student residents and operates over 40 dining and café locations that serve the entire campus community. In order to successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement-working together to enhance student life-teamwork and service to our students and customers are at the heart of our business.
To learn about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, you are encouraged to review our Diversity, Equity, and Inclusion Statement Training.
PURPOSE
Manage an assigned Licensed Starbucks Store located on the University of Washington campus to ensure brand integrity and compliance and work collaboratively in support of the HFS Licensed Starbucks Store program.
RESPONSIBILITIES
Operations and Customer Service:
• Collaborate with Starbucks General Manager to ensure unit goals and objectives are implemented.
• Maintain visibility and accessibility with customers, building managers and staff members (during peak service periods).
• Analyze daily attendance and trends, adjusting staffing to meet daily production needs.
• Ensure that unit work complies with UW, HFS and Starbucks policies and procedures.
• Identify and utilize multiple venues for soliciting customer feedback and respond to complaints, questions and special requests.
• Ensure compliance with the Starbucks Operational Excellence Model for managing Licensed Store locations, including marketing displays, customer service, cleanliness and sanitation, purchasing, inventory management and reporting.
• Conduct formal and in-service training as needed on unit safety, cash handling, food safety, food preparation and/or customer service.
• Order routine maintenance.
• Ensure compliance with UW Environmental Health and Safety and Starbucks health and safety standards, correcting unsafe conditions and interrupting unsafe work practices.
• Establish and maintain inventory par levels that minimize waste and document disposition of waste.
• Maintain security measures to prevent theft and vandalism.
• Contributes to the identification and recommended strategies for introducing, promoting and evaluating new product lines.
• Prepare, approve and/or submit required reports, including payroll, production and service records.
• Utilize the Online Accident Reporting System (OARS) for every work accident and injury; notifying appropriate authorities and personnel.
• Work with students and student groups in planning special events.
Supervision:
• Interview, hiring and evaluate the performance of unit staff.
• Ensure that staff are equipped to perform their work through understanding of their working and learning environment and needs.
• Supervise the work completed by direct reports, ensuring appropriate productivity and quality.
• Evaluate the work completed by direct reports and foster venues for feedback up and down the organization to support and affirm individual, unit and Department success.
• Provide guidance to direct reports on requirements and/or opportunities for learning and professional development.
• Review staff schedules and make adjustments as needed to ensure proper staffing levels are maintained to meet customer service standards.
• Develop a strategy for staffing that reflects a mix of skill sets and classified and student staff that is effective in executing the daily operation and complies with the Seattle Secure Scheduling Ordinance and Starbucks Licensed Store requirements.
• Administer formal and informal training, including onboarding, food and beverage preparation, food handling, recipe compliance, customer service and use of systems and equipment.
• Ensure that staff have completed all appropriate levels of Starbucks training and certification within established timelines.
• Conduct in-service training as needed on unit safety, cash handling, food safety, food preparation and/or customer service.
• Use Workday on a daily basis to review, analyze and approve individual employee time records and leave requests and to monitor and address unplanned overtime, absences and tardiness.
• Consult appropriately with General Manager and HFS Human Resources to ensure that UW, HFS and bargaining unit policies, guidelines are followed in administering progressive, corrective action principles and union contracts are followed in addressing employee performance problems.
• Train and monitor performance in unit safety, cash handling, customer service and food safety.
• Contribute to the preparation of ongoing and timely performance appraisals for all employees.
• Consult appropriately with HFS Human Resources to ensure that UW, HFS and bargaining unit policies, guidelines are followed in administering progressive, corrective action principles and union contracts are followed in addressing employee performance problems.
Fiscal Management:
• Participate as a member of the Starbucks Licensed Store leadership team in the development of the unit business plan, processes, procedure and budget.
• Utilize the Food Service System (FSS) in conjunction with the Starbucks tools and resources to perform and document regular business operations, including purchasing, inventory, transfers and service menus. This position may be required to perform some tasks directly while reviewing or approving work delegated to staff.
• Use the Food Service System (FSS) to execute, analyze and manage annual, monthly and daily operating conditions and functions.
• Regularly analyze the management systems' reports and key performance indicators for revenue and expense, reporting on probable causes for budget variances or discrepancies and describing any corrective actions/adjustments taken.
• Establish and maintain proper controls over resources, including cash, inventory and labor.
• Ensure compliance with UW policies on separation of controls between purchasing, receiving and counting inventory.
• Develop and enforce policies and procedures for shrinkage control and loss prevention.
Leadership:
• Identify, articulate and model values and behaviors that support an organizational culture characterized as inclusive, positive, productive and committed to serving staff and students.
• Serve as a member of the unit's leadership team.
• Maintain relationships with internal and campus colleagues and stakeholders to foster collaboration and maintain regular feedback loops to ensure awareness of their concerns, policies and/or legal constraints.
• Serve on and encourage others to lead unit teams and lead or serve on Department and professional organization committees.
IMPACT TO THE UNIVERSITY
The Starbucks Licensed Stores provide a convenient and popular meeting place for faculty, staff and visitors.
POSITION COMPLEXITIES
Manages in a complex and dynamic operating environment that requires compliance, interpretation, application and balancing of UW and HFS policies and procedures Starbucks Licensed Store franchise provisions and the Seattle Secure Schedule Ordinance.
WORKING CONDITIONS
UW Dining operates seven days a week for breakfast, lunch and dinner. The position will have a regular schedule shift with variances to cover other units and to establish and maintain an overall presence and rapport with staff working weekends and evenings.
REPORTS TO
Starbucks General Manager
MINIMUM QUALIFICATIONS
Bachelor's degree or 4 years of work experience (preferably in hospitality, business administration or related field) or accredited culinary certification; plus at least one year of experience that includes experience in the following areas:
• Effectively addressing customer inquiries and service issues
• Hiring, training and managing the performance of culinary support and service staff
• Establishing and maintaining controls for kitchen and food safety and sanitation
• Controlling costs through the use of financial reports, inventory, purchasing and production records and online payroll, budgeting and financial systems
• Communicating effectively one-on-one, in groups and through presentations to live and virtual audiences
• Using Microsoft Office products for communication through MS Teams and Outlook and preparing documents, reports and presentations using Word and Excel
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
DESIRED QUALIFICATIONS
• Experience in college or university food services.
• Operating and troubleshooting espresso beverages and equipment.
CONDITIONS OF EMPLOYMENT
• A satisfactory outcome from employment reference check.
• Washington State Food Card within two weeks of hire and maintenance of thereafter.
• ServSafe certification within three months of hire and maintenance of thereafter.
• Completion of Starbucks Barista Basics, Barista Trainer, Licensed Store Operations and Starbucks Management Modules within three months of hire date.
Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
