Address
Form of workIf you desire to put your years of leadership skills and - management & director experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.
We are in search of a Assistant Outlets Manager to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.
The Grand Geneva Resort is part of Milwaukee based Marcus Hotels & Resorts. A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Our Team is looking for People Pleasing individuals who want to do the following:
Turn our guest's ordinary day into an extraordinary day
Love where they work
Be appreciated for what they bring to a team
Learn and grow with a company who truly values it's people
What's in it for you?
- Flexible Scheduling
- Free meals every shift made by our talented culinary team
- Paid time off
- Golf, Ski, Restaurant & Spa discounts
- Hotel room discounts as low as $49 per night
- WELL Spa Gym membership for $16 per paycheck
- Advancement opportunities across the property and US
- Friendly work atmosphere
- Holiday, jury duty, & bereavement pay
- Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
- Recognition programs (aka get paid to celebrate)
About the role
Join an extraordinarily grand team as an Assistant Outlets Manager: Responsible for supervising/managing and overseeing the following departments: Grand Cafe, Grand Central, and In-Room Dining.
What will you be doing?
Provide leadership to departments to achieve their goals and objectives.
Communicate goals and objectives effectively and inspire employees to achieve those goals.
Sell concepts and ideas to management, peers and employees.
Instill guest service attitude in all employees.
Fully understands the menu and wine list. From the standpoint of ingredients and preparation of the dishes to the delivery and service expected to accompany the dish.
Direct and consistent communication with the culinary and management team.
Listens to and resolves customer complaints regarding service, product and personnel.
Assist in managing the daily operations of the food and beverage outlets including scheduling, cost control, guest relations and company policies.
Perform other duties as assigned.
What do you bring to the role?
Requires a minimum of 1 year restaurant and supervisory experience.
Ability to work a varied schedule including nights, weekends and holidays.
Clear, concise written and verbal communication skills.
WARNING: must be prepared to be a part of guest memories for years to come!
Grand Geneva is an Equal Opportunity Employer
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
