Wedding & Social Events Assistant Manager

Job Purpose

The Wedding & Social Events Assistant Manager will be responsible for the selling, planning and coordination of weddings and social catering services for The Edgewater. This person acts as the liaison between the client, sales team, food & beverage department and the operational staff to ensure the seamless execution of events. The Key Focus Area of this position and Primary deployment is centered around Weddings and Social Events, including galas, graduations, anniversaries, baby showers, celebrations of lives, family reunions, etc.

Duties and Responsibilities

• Develops and manages strong client and guest relationships.
• Works with client from start to finish, including initial sharing of pricing, property tour, contracting, detailing event and greeting the client on site at many events (not all).
• Ensures a timely response to client and guest inquiries with the expected response time of one business day or less.
• Establishes follow-up communication on assigned finalized social contracts, ensures the seamless transition from sales to execution phase of events.
• Increases sales through enhanced packages, amenities, décor, food, liquor or other items.
• Act as onsite contact for all assigned groups, as well as working with the client to produce BEO's and Resumes and other communications in a timely manner. Ensure that all special arrangements - Food & Beverage, Audio Visual, and other requests are properly documented on BEO's and signed by authorized representative and complete 2 weeks prior to event.
• Accurately quotes and charges all deposits; receive and process deposit payments.
• Negotiates with outside vendors for outside materials as necessary.
• Maintains accurate and complete files/paperwork.
• Anticipates and resolves guest service concerns by providing solutions in a prompt and professional matter.
• Works closely with the Banquet Managers and their team to create and ensure quality levels are being met on a daily basis as well as enhancing overall banquet set-ups.
• Follows Standard Operating Procedures and company policies, especially as related to event restrictions, collection of deposits, billings and collection of funds.
• Stays abreast of trends and developments in the industry.
• Has a flexible schedule including availability to work evenings, weekends and holidays.
• Works with Sr. Wedding Sales & Catering Manager and Director of Marketing to formulate prospecting plan to generate additional revenue, while also responding to incoming wedding/social leads
• Receives training and expected to increase proficiency over time in Opera, Delphi, Social Tables and other programs necessary to complete the tasks.
• Participates in hotel/company-wide committees, meetings and/or activities as requested.
• Other Duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Bachelor's Degree in a Business, Sales or related study.
• A minimum of two years of experience in catering and event planning field.
• Excellent personal computer skills with experience in Microsoft Office software and at least one (1) year experience with Delph, Opera and/or comparable convention management software.
• Possess above average verbal and written communication skills.
• Must possess excellent organizational skills.
• Ability to meet deadlines and handle difficult situations.
• Ability to handle multiple tasks and priorities.

Working Conditions

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position may require evening and weekend work, working outdoors, working with challenging clients, and minimal travel.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, stand, walk, use hands to touch, handle or feel, and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.