Assistant Manager

Location: Aspen Hills (136 units) 803 S. Olympia Street, Kennewick, WA 99336

Schedule: Tuesday - Saturday. Tuesdays - Fridays are from 8:00am - 5:00pm and Saturdays are from 10:00am-5:00pm

Employment Type: Full-time

FLSA Status: Non-exempt

Reports to: Property Manager

Compensation Package:

• Competitive hourly pay rate of $23.00

Benefits Package:

• Medical insurance at no cost to the employee
• Dental insurance at no cost to the employee
• Supplemental insurance available at employee expense (Vision insurance, Life and AD&D insurance, Critical Illness insurance, Accident Protection Plan insurance)
• 401k enrollment program available
• Life Balance Program access for associate-only discounts
• Paid time off, accrued through the year at 5.66 hours per pay period (136 hours per year).
• 7 paid holidays off per year (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Day).

Summary: To assist the Property Manager with marketing the property to prospective residents and to assist with resident retention.

Job Responsibilities:

• Comply with all Fair Housing and Equal Housing Opportunity requirements
• Comply with appropriate state landlord/tenant statues
• Maintain resident occupancy of 95%
• Ensure that vacant, model, and target apartments are spotless, and that appliance and fixtures are in working conditions
• Provide excellent customer service to prospective residents, including property tours, telephone inquiries, and performing move-ins
• Utilize YARDI to track and follow-up with prospective residents, and enter resident activity in an accurate and timely manner
• Achieve an average closing ratio of 40%
• Advertise and promote the property
• Ensure timely collection of rents and ancillary revenue
• Accurately code, post invoices, and submit to corporate accounting each week
• Assist in analyzing and controlling all property expenses to ensure reasonable cost/benefit ratio
• Meet operation budget projections and expectations
• Ensure retention of current residents by organizing resident activities, following-up on service requests within 24 hours, and handling resident complaints
• Make recommendations to the Property Manager on rental rates, concessions offered, and vendor relations
• Use Microsoft Word, Excel, and Outlook to analyze property data and create communication material
• Develop and supervise Leasing and other administrative staff, including recruiting, training, coaching, disciplining, and terminating if necessary
• Develop and supervise Maintenance staff to ensure the property is always functioning to its full potential
• Attend training and development seminars
• Ensure the property is free of safety concerns of deficiencies appearance, and respond appropriately to emergencies
• Other duties as assigned by the Portfolio Manager

Qualifications:

• Authorization to work in the United States
• High School Diploma or equivalent
• 1+ years of multi-family property management experience
• Working knowledge of Microsoft Office Applications
• Yardi Voyager and CRM experience preferred
• Ability to multi-task, resolve conflicts, and engage in cost/benefit analytical decision-making
• Demonstrates teamwork, good hygiene, excellent customer service and communication skills, and ambition for continuous professional development
• Always uphold the highest level of ethical behavior and integrity

Working Conditions:

• Approximately 80% in office environment using computer and phone
• Approximately 20% inspecting property grounds, including apartments, building structure, landscaping, and signage which may require the ability to climb stairs, ladders, and maneuver walkways
• Ability to carry or move objects weighing up to 20 pounds

Mission Statement:

“Affinity doesn’t just manage an asset – we cultivate an investment. We want you, as our newest associate, to come along for the ride, and ultimately, have a chance to steer the ship.”

INTEGRITY, INITIATIVE, INNOVATION