Assistant Manager - Golf & Social Group Services

Assistant Manager - Golf & Social Group Services

Work Mode: Remote

Location:  Kohler, WI

Opportunity

Directlymanage the Group Reservations and Golf & Social Group Services functionsincluding room, spa, golf, dining, and conference/banquet events, with acomprehensive contract for Destination Kohler to maximize revenue. The rolefunctions cohesively with the golf staff in providing personalized experiencesfor our guests, and as a partnership with each client. Manage the entire jobfamily for Supervisor - Golf & Social Group Events and Group ReservationsCoordinators.

Specific Responsibilities

• Supervise and manage up to eight direct reports at various levels and job titles (Group Reservations Coordinators, Supervisor - Golf & Social Group ServicesGolf & Social Group Services Coordinators.)
• Manage the coordination of daily activities to ensure that all appropriate steps of the inquiry/booking/follow-up process are executed within a timely manner and beyond guest expectation.
• Monitor and achieve or exceed room night/revenue goals as outlined in the approved financial plan.
• Audit resumes and reservation bookings for accuracy.
• Assist with payroll through Workbrain for direct reports, manage attendance records and communicate policy updates and changes accordingly.
• Administer disciplinary action as needed for attendance and performance, conduct sessions, sign, and approve, distribute to Human Resource Generalist for formal filing.
• Interview, hire and develop direct reporting positions.
• Monitor and drive training programs as it relates to direct report positions, ensuring onboarding is executed seamlessly and call-in group trainings are up to date for Kohler Reservation Exchange team.
• Complete and conduct 90-day reviews.
• Complete and conduct annual merit review sessions, rate, and score, execute salary pool distribution and communicate results, as necessary.
• Sign up direct reports for required annual meetings/trainings, schedule and communicate expectations.
• Meet monthly with direct reports on performance levels, coach as needed, establish goals and document details.
• Regularly discuss development and engagement related conversations with direct reports.
• Strategize optimizing property management system capabilities and enhancements.
• Attend various meetings as requested by the Senior Manager - Kohler Reservation Exchange and Group Director of Revenue, including Resume and BEO meetings.
• Understand team schedule needs, create, make approved updates according to unplanned circumstances.
• Act as a point person for individuals within Kohler Organization to contact for information on Golf & Social Event Groups.
• Work closely with Sales Executives, Meeting & Events Teams, and Sales Coordinators to ensure proper communications are in place related to processes and procedures.
• Special assignment of VIP Golf & Social Groups as directed by Senior Leadership of Kohler Company Executives
• Own and promote incentive program for direct reports including arrangements for incentive redemptions for staff and expensing for payroll deduction.
• Attend one annual KCM course as suggested by management.
• Other duties as requested by management.

Skills/Requirements

• High School diploma or GED required, 2-4-year degree preferred.
• 3+ years of work experience in customer service, preferably in Hospitality.
• Experience in a call center or an administrative role is a plus.
• 3+ years of work experience supervising/coaching/mentoring staff strongly encouraged.
• Excellent oral and written communication
• Excellent interpersonal skills
• Strong computer skills
• Strong critical thinking skills.
• A passion for providing exceptional customer service.
• Hours of Operation are Monday-Friday, 8am-5pm. Some weekends and Holidays may be required.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen.  So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.  

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

*Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.
On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.  We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.  If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com.  Kohler Co. is an equal opportunity/affirmative action employer.  

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .