Assistant Immigration Specialist

Title of Position:Assistant Immigration Specialist

Status: Full-Time
Compensation: $21.98 hourly

Schedule: 35 hours per week

Location: Forest Hills, NY

Queens Community House (QCH) provides networks of programs for children, youth, and, older adults throughout the diverse population of Queens. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We welcome amazing individuals who have diverse backgrounds and experiences, are inspired by our mission, and are highly motivated to change lives.

We are seeking a qualified Assistant Immigration Specialist with a commitment to immigrant communities and demonstrated experience working in an immigration legal services program. The Immigration Legal Services is currently provided directly by BIA/DOJ accredited Immigration Specialists and by immigration legal counsels. This is an entry-level position in our program. Some of the services provided after the basic assessment of participants include family sponsorship, green card renewal/replacement, citizenship application, TPS, DACA application/renewal, and referrals to citizenship/ESOL classes.

Primary Responsibilities:

• Input participant data accurately and on time into government and internal immigration databases. Attend trainings to improve skills if necessary. Correct errors and inconsistencies in data and maintain confidentiality.
• Organize and maintain physical files according to contract requirements. Ensure participants understand their roles and tasks and maintain confidentiality of their information.
• Support immigration staff with day-to-day operations, including managing priorities, translating, coordinating legal consultations, scheduling appointments, answering inquiries, and assisting with citizenship and ESOL programs.
• Engage in community outreach activities to improve participant outreach.
• Document and organize program inquiries made by phone, email, or in person. Follow up with new participants and provide clear communication with staff.
• Assist participants in completing required documents for their immigration cases, gather necessary information, and schedule appointments.
• Stay updated on immigration news and policies through external meetings, networking opportunities, online resources, and research.
• Participate in webinars, trainings, and workshops to enhance immigration knowledge.
• Manage own working hours, submit timesheets on time, and communicate with director and administrative staff about daily activities and challenges.
• Perform other assigned tasks as needed.

Qualifications:

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• Associate degree required, Bachelor's degree preferred. Foreign credentials accepted.
• Minimum 3 years of experience with immigrant populations.
• Open to learning and adapting.
• Highly organized with excellent communication skills.
• Demonstrates strong judgment and interpersonal abilities.
• Proficient in Microsoft Office, digital tools, and social media.
• Skilled in providing customer service and culturally sensitive support.
• Excellent time management and problem-solving skills.
• Collaborative team player.
• Values confidentiality and respects diverse backgrounds.
• Willing to work flexible hours, including evenings and weekends.
• Bilingual skills in English/Spanish or English/Russian are a plus.

What you’ll get:

Queens Community House offers a competitive salary commensurate with experience and a comprehensive benefits package that includes:

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Accounts (FSA)
• Paid Family Leave
• 403b Retirement Plan
• Eligible for up to 27 days of annual leave (17 days in your first year), and 12 sick days
• Specified Federal Holidays off
• Professional development, training, and networking opportunities

**Additionally, QCH supplements the New York State Paid Family Leave benefit to ensure our team members receive full pay during their approved leave**.

Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Drug-Free Workplace.

We are a passion-led, mission-driven organization – one that looks to continually enrich the lives of our diverse member community.