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SalaryJOB RESPONSIBILITIES:
The Assistant General Manager (AGM) acts like an assistant manager in the operation of the hotel. During the evening shift and at all times when the property manager is not present, they have the authority and responsibility to operate the hotel per brand standards and J&P policy. Typically they direct the work of others, inspect rooms to assure that every the room is rent ready, check common areas, and maintain a well-organized and effective front desk operation. Taking reservations, selling the property to new guests, and maintaining positive guest relations are the major responsibility.
The AGM is most often the first representative of J&P Asset Management that guests meet when arriving at the property after 6 PM. They are the first line of customer service. They register arriving guests, take payments, assign rooms, and answer guests’ questions on hotel services and other matters. At other times, they check out guests and direct housekeeping or maintenance staff to resolve cleanliness or safety issues; they also perform cleaning and safety duties themselves.
ESSENTIAL FUNCTIONS OF THE JOB
At all times when the General Manager is not present, the Assistant General Manager is responsible for communicating with all current and prospective guests and resolves all guest complaints. The AGM is required to monitor all finances at the front desk and assure cash drops and deposits are accurate and made timely. They close the office each assigned shift and closely follow cash and closing procedures.
They are responsible to handle all guest incidents when on duty; specifically police activity, removal of guests, emergency medical care, fire and natural disasters.
They check-in guests and act as point of contact for guest questions. The job includes ensuring guests are efficiently checked in and out, and assures every guest is checked into a rent ready room. Strictly enforces the Master Key policy.
At the beginning of each shift, they meet with the General Manager identify any issues that need to be resolved, and conduct a property walk. Throughout the shift they are responsible for the protection of property and persons at the hotel.
Each AGM is responsible to open room status reports, complete welcome calls, review service requests for arrivals and answering guests' questions at the start of their shift. They verify guest credit, and establish how the guest will pay for the accommodation, including handling credit applications with the home office.
They coordinate with housekeeping or maintenance staff when guests report problems. They have the authority to call another employee to report to work to deal with an immediate guest challenge.
They provide daily supervision to other staff, train and redirect them when needed. They plan the work and apportion work among employees on a daily basis. They make sure employees always wear PPE and follow safety rules.
They interview applicants, and recommend for hire those they deem qualified. When needed they can conduct second interviews, complete new hire paperwork, and direct the orientation and training of new employees.
