Assistant General Manager (Agm)

Assistant General Manager at Fairlawn Country Club

Fairlawn Country Club is seeking an exceptional candidate to fill the role of Assistant General Manager (AGM). This role is an outstanding opportunity for a private club professional, who expresses a strong ambition to attain a General Manager/COO position within the next 3-5 years. The AGM will work closely with the General Manager to oversee the day-to-day operations of the club, ensuring exceptional service delivery, member satisfaction, and operational efficiency. This position will have a primary focus on food and beverage, while supporting all other facets of the Club. The AGM will consistently provide authentic leadership by demonstrating honesty and integrity in a positive upbeat manner, striving to foster meaningful emotional connections with members, motivate employees to exceed expectations, and lead a seasoned team of talented managers. The ideal candidate will have a strong background in hospitality management, exceptional leadership and development skills, excellent communication capabilities and a passion for providing unparalleled member experience and employee refinement.

About Fairlawn Country Club

Established in 1917, Fairlawn Country Club stands as one of the Midwest's premier private country clubs, offering a full range of services tailored to families. With over 500 memberships, the club spans 115 acres of picturesque rolling terrain, providing members and their families with an extensive array of recreational and social amenities. These include a beautifully landscaped 18-hole golf course designed by W.B. Langford, as well as five tennis courts, four pickleball courts, a swimming pool, and a refined Clubhouse offering various dining and banquet options. Club leadership has developed a Strategic Plan, Facility Master Plan, and an Asset Replacement Plan. The Club has benefited from a substantial reinvestment over the last few years to enhance its facilities. These projects include Golf Course Irrigation (2023), Parking Lot expansion and improvement (2023), new fleet of golf carts (2024), Clubhouse renovation (2023), and pool improvements (2024). Club leadership is committed to approving and implementing a new Facilities Masterplan in the near future. Its membership comprises prominent business and social leaders from the greater Akron area, fostering a vibrant community atmosphere year-round. Located in Akron, Summit County, Ohio, the club benefits from its proximity to Cleveland, offering residents access to affordable housing, top-notch schools, and a wealth of cultural attractions, making it an ideal destination for families seeking a dynamic and enriching lifestyle.

About the Assistant General Manager position:

The role of the Assistant General Manager holds significant importance in both leadership and operational capacities. This individual will work closely with the General Manager and assume responsibility in their absence to maintain the Club’s operations at the highest standards. This person leads a proficient management team spanning multiple departments and provides support to all facets of the Club. The AGM must consistently demonstrate a deep passion for the industry, a dedication to surpassing expectations, and a commitment to working collaboratively with and guiding a high-performing management team.

Responsibilities:

• Assist the General Manager in all aspects of club operations, including membership services, food and beverage operations, golf and tennis operations, event planning, and facility maintenance.

• Manage and supervise all aspects of the Food & Beverage operation, ensuring efficiency, quality and adherence to standards.

• Collaborate with department managers to develop and implement strategic plans and initiatives to enhance member satisfaction and club profitability.

• Oversee the recruitment, training, and performance management of club staff to ensure a high standard of service delivery and professionalism.

• Manage day-to-day club operations, including scheduling, budgeting, inventory management, and facilities maintenance.

• Foster a positive and inclusive work environment that promotes teamwork, accountability, and continuous improvement.

• Develop and maintain strong relationships with club members, addressing their needs, concerns, and feedback in a timely and professional manner.

• Coordinate and oversee club events, tournaments, and social functions, ensuring seamless execution and memorable experiences for members and guests.

• Ensure compliance with all relevant laws, regulations, and club policies, including health and safety standards, liquor licensing, and employment laws.

• Assist in the development and execution of marketing and promotional strategies to attract new members and retain existing members.

• Represent the club at industry events, community functions, and networking opportunities to promote the club's brand and reputation.

• Regularly interact with club members on a daily basis, ensuring a visible presence across all club operations and events. Cultivate meaningful relationships with both our membership and our team members.

• Oversee departmental budgets and ensure adherence to budgetary goals by implementing necessary corrective measures as directed.

• Coordinate and serve as an ex-officio member of appropriate Club committees.

• Implements and ensures the highest standards for Food & Beverage, Club services and amenities.

• Work with subordinate department heads to schedule, supervise, and direct the work of all Club employees; confer with them about personnel-related matters including compensation, job changes, and performance evaluations.

• Continue to develop as a professional by maintaining membership with the Club Management Association of America (CMAA) and other professional associations. Attend conferences, workshops, and meetings to keep abreast of current information and developments in the field to enhance value and quality of services.

Qualification Standards:

• Minimum of 5 years of experience in hospitality management, with a proven track record of success in a leadership role.

• Bachelor's degree in Hospitality Management, Business Administration, or ten or more years of the necessary and appropriate experience in private club management.

• Current Club Management Association of America (CMAA) membership and proof of dedication to obtaining the Certified Club Manager (CCM) designation.

• Sound financial acumen, with experience in budgeting, financial analysis, and revenue management.

• Strong leadership and managerial skills, with the ability to motivate and inspire a diverse team.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with members, staff, and stakeholders.

• Proven ability to problem-solve, make decisions, and prioritize tasks in a fast-paced environment.

• Knowledge of industry trends, best practices, and regulations related to club management.

• Demonstrated capability to oversee operations to deliver an exceptional club experience consistently.

• Experience in assessing team training needs and developing comprehensive training plans to address identified areas for development.

Compensation & Benefits

• Competitive Compensation and Benefits

• Health insurance in accordance with club policy.

• Participation in the club’s 401K Plan.

• Standard Club benefits.

• Relocation assistance.

• CMAA Education and Professional Development Allowance

Professionals who meet or exceed the established criteria are encouraged to contact Dennis Courtney, CCM, General Manager / COO at dcourtney@fairlawncountryclub.com

Job Type: Full-time

Pay: $1.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 5 years

Ability to Relocate:

• Akron, OH 44313: Relocate before starting work (Required)

Work Location: In person