JOB RESPONSIBILITIES
- Work collaboratively with managers and supervisors to continually enhance and advance the hotel’s goals and operations
- Establish consistent operating procedures and ensure they are followed
- Motivate the staff and establish a productive, positive and safe work environment
- Responsible for the appropriate scheduling of hotel staff to ensure guest needs
- Participate in Hotel revenue management and sales strategies to include daily business review
- Ensure the operations staff, supervisors and management are properly trained to standards
- Conduct daily stand-up meetings with team to ensure employees are informed
- Ensure that cleanliness and condition of rooms and public areas meets designated hotel standards, and the appropriate inspections are carried out on a consistent basis
- Guarantee that an accurate inventory is completed for housekeeping and front office amenities and supplies, standard guest room items, and linen
- Work with the engineering team to ensure that all guest rooms are in good working order and are part of an effective preventative maintenance program
- Keep abreast of the competition, local events, and hospitality trends
- Maintain a flexible schedule that can work any shift and assist with staff coverage in the instance of call-offs
- Assist in the development of the annual marketing plan & budget by developing strategies to increase occupancy and revenue
- Ensure that all employees consistently comply with all Fire Department Safety codes and OSHA guidelines
- Responsible for Guest Service scores - review scores with the staff, areas for improvement, and create incentives for the team
- Handle guest feedback and requests, resolve any guest issue, and respond to guest reviews
- Demonstrate a commitment to servicing the guest and takes initiative to speak to all guests
- Show personal control by maintaining a positive attitude, and staying calm and patient in all situations
- Appropriate college degree, and three years of related experience in hotel operations
- Strong verbal and written communication skills
- Significant attention to detail
- Strong understanding of hotel profitability and budget process