Reports to: General Manager
- Work with and support the General Manager; assume GM responsibilities in his/her absence.
- Assist Human Resources with staffing including recruiting, interviewing, hiring, training, disciplining, and terminating.
- Ensure facility complies with all OSHA guidelines as required in their location (varies from state to state)
- Assist with overseeing cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits.
- Provide Corporate with all company invoices, to include all vendors.
- Ensure cashier personnel adhere to correct cash handling procedures and sell effectively.
- Ensure the employees run attractions safely, efficiently, and professionally.
- Complete Manager Objectives each day as required by Malibu Jack’s
- Ensure that all staff are adhering to company policies and providing outstanding customer service.
- Assist with corresponding and providing regular reports to corporate office personnel as requested.
- Expand the marketing and promotional presence of Malibu Jack’s
- Maintaining the highest standard of facility appearance
- Oversees weekly inventories of each location per company standards.
- Maintain a professional Malibu Jack’s image including cleanliness, proper uniforms and appearance standards.
- Ensures their location is keeping food cost, part costs and labor costs (hours) at or below Malibu Jack’s acceptable standards.
- Maintain an accurate and up to date record of employee files.
- Maintain payroll scheduled hours and keep up to date.
- Make routine checks on attraction operators and their ability to run attractions correctly and safely.
- Train and communicate with a staff of trainers to ensure standards are up to date and met
- Be familiar with our Embed swiper system and CenterEdge POS system.
- Use company software to enhance and ensure training is up to date and maintains high standards.
- Handle escalated employee complaints, issues, or questions as needed.
- Must be proficient in running all of the attractions.
- Keep employees informed on culture, standards, and any updates such as sales specials or new job opportunities.
- Maintain a safety-focused attitude at all times
- Other responsibilities may be assigned as needed.
- May be on call for special projects or holidays.
- Strong teamwork ethic and attitude
- Attention to detail
- Passion for their work
- Time management and a sense of urgency
- Leadership skills
- Experience in a high-volume setting
- Results driven individual with a demonstrated record of prior success
- Excellent interpersonal skills with guests and team members
- Strong leadership qualities
- Excellent communication skills
- Highly organized and strong work ethic