Assistant Director Traffic And Incident Management Operations

The North Texas Tollway Authority has been connecting North Texans for 25 years, serving one of the fastest growing metro areas in the US. We serve more than 14 million drivers through safe, well-maintained roads, which has brought significant and continued economic growth and development. We were the first tolling agency in the US to use electronic tolling technology with the TollTag. We were also among the first to convert an entire network of roads to cashless tolling (2010). NTTA is dedicated to continuing its legacy as a leader in tolling.

Summary:

The purpose of this position is to provide administrative oversight of safety, Incident Management, traffic engineering, and traffic operations of the Traffic and Incident Management (TIM) department. Duties include direction and coordination of activities; leading and developing employees; high-level trend analysis and report development, and delivery of presentations; coordination of public safety, wrecker, and traffic operations; and development of the budget. This is accomplished by planning and organizing staff functions, resolving customer inquiries and complaints; reviewing and recommending budget expenditures for staff, equipment, materials and supplies; overseeing equipment, facility and personnel utilization; reviewing performance, and managing performance metrics and reporting for division teams. Other duties include participating in strategic and space planning; procuring services and monitoring contracts, projects, and expenditures; overseeing fleet vehicles, procuring and negotiating contracts for services; and developing policy and procedure manuals. Assistant Director may serve temporarily as Department Director when the Director is unavailable.

Responsibilities

• Prepares and manages the annual budget by researching information, recommending purchases, expenditures, capital equipment and staffing levels, presenting budget or recommendations, monitoring ongoing expenditures, and recommending budget adjustments.
• Manages contracts by maintaining and reviewing regular reports and spreadsheets, reporting contract status, assisting managers with proposal language or contract negotiations, and ensure managers monitor work progress and adherence to schedules and budgets.
• Oversees accreditation and performance management programs by facilitating policy and practice development, regular assessments, developing training programs, assists in developing new programs, systems, procedures or equipment, consulting with employees to resolve issues, and creating employee involvement.
• Oversees various divisions in the TIM Department; monitoring and evaluating staff performance; teaching, coaching, and counseling employees; ensuring the establishment of sound training programs; forecasting and justifying personnel and equipment needs; participating in strategic goal and space planning; monitoring service programs and deliverables; participating in and leading special projects; ensuring policy/procedure compliance; and participating in and leading training.
• Deploys nationally recognized incident command system (ICS) and management (NIMS) principals; provides incident scene response and on-scene NTTA command 24/7 as needed; works to find ways to improve incident response and management activities.
• Deploys nationally recognized traffic management and traffic engineering principals; assists with ITS projects; evaluates data from several sources to determine patterns and improve traffic safety.
• Ability to cope with job related stress including but not limited to deadlines, customer, supervisory and staff interactions, multi-tasking and high work volumes is required.

Qualifications:

• Registered as a Professional Engineer in the State of Texas or an equivalent accreditation.
• Work requires specialized knowledge in a professional or technical field. Work requires professional level of knowledge of a discipline equivalent to that which is acquired in a Master’s degree-level of study.
• Over nine years of experience.
• A valid Texas driver's license
• The ability to pass the fingerprinting and background check in accordance with the Criminal Justice Information Services (CJIS) security policy and maintain CJIS eligibility throughout employment.