Assistant Director, Tenant And Aging Services

Tenant and Aging Services provides milieu-based services to tenants across our permanent housing portfolio focused on building community. Through recreational activities, opportunities for psychosocial skills building, as well as time-limited, goal-directed case management services for those aging in place, the Tenant and Aging Services team supports tenants in maintaining housing and improving their overall health and well-being.
Reporting to the Senior Director of Tenant and Aging Services, the Assistant Program Director, Tenant, and Aging Services provides supervisory and programmatic oversight for Aging Services Case Managers and Tenant Services Coordinators within the Breaking Ground portfolio comprised of permanent, supportive, and affordable housing located across New York City serving a growing portfolio of 15 buildings and over 3,400 tenants. The Assistant Director manages the Tenant Services team who provides socialization, recreation, and supportive programming within Breaking Ground's buildings to support housing retention and community development to all building tenants. The Assistant Director manages the Aging Services team who provides solutions-focused case management services intended to support older adults with aging safely in the community, and provides information and referral services; benefits application and navigation assistance; housing retention services; resource development support; and community integration programming. The case management for Aging Services is typically a 3-6 month engagement and on a referral basis. The Assist Director ensures the Aging Services team coordinates thoughtful, unique programming across an array of subject matters specifically developed with the needs and interests of the senior population in mind. The Assistant Director may also supervise a small caseload of social work interns and, depending on program needs, may carry a small caseload of more complex participants.
The Assistant Director supports the Senior Director to partner with Breaking Ground's Property Management and External Affairs teams as well as build and maintain relationships with external agencies and organizations that provide an array of informational and educational classes and events specifically intended to serve our aging tenants. This position has a 35-hour work week. This is a fully in-person position that will divide time across the Breaking Ground building portfolio. The position may require occasional evening or weekend hours to support tenant events.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist in the development, implementation, and administration of a wide range of programs and activities for residents across Breaking Ground's building portfolio with goal of 800+ sessions per year (at least 1-2 events per building per week)
• Collaborate with Breaking Ground's Property Management department and building-based social service providers to identify building-specific characteristics and challenges to address unmet needs and enhance existing popular programming
• Assist in maintaining program operations, resolve problems encountered as needed, determine appropriate solutions, and promote teamwork
• Supervise Aging Services Case Managers and Tenant Services Coordinators
• Support Breaking Ground's planned growth for permanent supportive housing sites by overseeing the expansion of aging and tenant services to new Breaking Ground buildings, including supervising additional front-line and/or manager positions as well as expansion of service levels in existing Breaking Ground buildings
• Develop and oversee individual and group programming and service delivery workflows that support overall programmatic goals
• Manage caseload assignments and conduct case reviews with staff
• In partnership with the Senior Director, liaise with External Affairs department to help develop, plan, and coordinate external volunteer opportunities across the portfolio
• Assist with standardization of data collection, data analysis, internal reporting for continuous quality improvement, and external reporting for funders is conducted in a timely manner

MINIMUM QUALIFICATIONS:

• Assist in developing and maintaining a network of external partners (e.g., arts organizations, health promotion groups) willing to provide onsite programming and cultivate community partnerships, maintaining strong collaborative relationships within the Aging Services Providers' network
• Coordinate and collaborate with other agencies such as Adult Protective Services, the NYC Department for the Aging, to ensure that participants are provided with timely and effective intervention
• Assist with hiring, onboarding, training, and coaching of new staff
• Offer support, training, and quality control for intake processes, initial assessments, and the reassessment of participants, as well as closing cases as necessary and as per guidelines
• Provide support to case managers navigating various systems, including HRA, Social Security, Medicare, and Medicaid, etc.
• Ensure documentation of client contact and progress is comprehensive and timely
• Supervise and conduct case conferences
• Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
• Travel to buildings to support program delivery and event logistics, including evening and weekend hours when necessary
• Perform other duties as assigned
• Master's Degree in Social Work or similar degree preferred
• Minimum 3-5 years of experience working with older adults and/or populations who have experienced homelessness
• Case management experience is strongly preferred
• Previous supervisory experience and strong clinical and assessment skills
• Proficiency in solutions-focused interventions and motivational interviewing techniques preferred
• Superb collaborative skills, ability to work successfully with a wide range of internal and external stakeholders
• Creativity, strong problem-solving skills
• Demonstrated success in working in a fast-paced environment
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Ability to travel to locations throughout New York City
• Driver's license preferred
• Bilingual Spanish/English is preferred
• Excellent computer skills, including advanced proficiency in Microsoft Office. Familiarity with Access-based databases and the ability to learn new programs is required

Compensation: $70,000.00 - $75,000.00 / Per Annum
As part of our continued efforts to maintain a safe workplace for employees and clients, and in compliance with the City of New York COVID-19 Safety Requirement Mandate, Breaking Ground strongly recommends all employees, interns, volunteers, and subcontractors to receive an FDA authorized and/or approved COVID-19 vaccination and provide a one-time verification of immunization as a condition of employment.
Other details

• Pay Type Salary
• Min Hiring Rate $70,000.00
• Max Hiring Rate $75,000.00

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