Assistant Director, Student Life And Program Operations

Department
Booth Executive MBA - North America
About the Department
The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.
Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.
Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.
As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.
For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.
Job Summary
The Assistant Director of Student Life and Program Operations is responsible for all support activities that contribute to the efficient operation of the Executive MBA Program in Chicago and for global events held in Chicago.
Responsibilities

• Monitors all textbook and course material orders with Faculty Services and assists with Program Manager shipping materials to students.
• Manages TA evaluation creation, distribution to students and results distribution to TA's and faculty.
• Provides faculty assistance in preparation for and during class weekends.
• Creates detailed quarterly class calendars to distribute to faculty and students.
• Manages TA onboarding and payment. Creates and distributes all correspondence Chicago teaching assistants and faculty as it relates to program policy, travel expense reports, and compensation arrangements. Works with HR/payroll and the accounting team for payment of salary and reimbursement of travel expenses for all TAs globally.
• Serves as a resource to London and Hong Kong operations staff as necessary on such issues as registration, database maintenance and other processes.
• Monitors students' tuition billing in partnership with the University Bursar and Registrar.
• Manages various administrative matters and policies (tuition bills, late fees, registration, restrictions, make-up exams, and graduation requirements). Strives to streamline processes in order to better serve Executive MBA students.
• Manages students with accommodations and outreach to faculty. This includes working with the Student Disability Services team, facilitating the accommodations for quizzes, exams or other concerns.
• Monitors veterans and liaison to Registrar's veteran's administrator.
• Manages quarterly registration of Executive MBA students.
• Supports student event planning and catering.
• Supports global event planning for Chicago based programs including website updating, calendar creation and staffing schedule.
• Tracks and manages students' leaves of absence and completion plans.
• Solves problems in areas such as academic and administrative policy, student admissions, curriculum research and development, and budget development.
• Recommends process improvements for programs that relate to critical student-life improvement, including emergency management, accommodations for students with disabilities, and/or the administration of health care services and Programs for students.
• Performs other related work as needed.

Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
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Certifications:
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Preferred Qualifications
Experience:

• At least three years of professional experience in a similar environment.

Technical Skills or Knowledge:

• Working knowledge of Microsoft Word, PowerPoint, and Outlook.
• Strong Microsoft Excel skills.
• Data analysis skills.
• Learn other software tools and platforms, for example, Qualtrics, Cvent, Marketo, CRM.

Preferred Competencies

• Excellent interpersonal, oral and written communication and presentation skills.
• Demonstrated initiative and organizational skills, and the ability to multitask, meet deadlines, accuracy and work successfully in a fast-paced, multi-locationed environment.
• Work successfully as part of a team.
• Work independently and to maintain confidentiality.
• Maintain tact and composure, and meet deadlines consistently in a fast-paced environment with many competing demands.

Working Conditions

• This position is currently expected to work a minimum three days per week in the office.
• Work evening hours and Saturdays when Executive MBA students are in session as well as week-long sessions which may include Sunday hours. Some global meetings will occur in early morning hours.
• Occasional international travel.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Student Affairs & Services
Role Impact
Individual Contributor
FLSA Status
Exempt
Pay Frequency
Monthly
Scheduled Weekly Hours
37.5
Benefits Eligible
Yes
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
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