Assistant Director Of Operations

NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status. Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention. We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff. Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Assistant Director of Operations reports directly to the Chief Operations Officer. The Assistant Director of Operations will be given directives/or assignment which include functions described below. This position requires flexibility across the Gotham system as needed.

SUMMARY OF DUTIES AND RESPONSIBILITIES:

• Serves as a member of the Operations Senior Team
• Implements and facilitates the operations restructuring at the Gotham FQHC sites, as assigned. Work collaboratively with the interdisciplinary team staff to improve patient floes, registration workflows and scheduling.
• Develop and revise policy and procedures, as well as oversee standardization and programmatic function to ensure streamlined service delivery across the sites. Assist with the planning activities for new programs and expansions/contractions
• Ensure that the sites and the programs meeting all regulatory requirements such as the New York State Department of Health, NYCDOHMH, HRSA and NYC Health and Hospitals standards

. • Maintain efficient daily operations by initiating, coordinating and enforcing policies and procedures; developing, revising and implementing workflow and productivity parameters; trouble-shooting with site leadership staff.

• Engage in administrative consultation and issues resolution with Service Line Administrators, Chef of Clinical Services, Social Work, Nutrition and Nursing leadership as well as with other Gotham department heads

. • Proactively engaging with operations team and executes initiatives associated with key metrics to meet performance goals and expectations

. • Monitor OTPS spending, prepare OTPS and Staffing plans to the Gotham Executive Team

. • Monitor all service-related issues influencing revenue generation, as well as ensure compliance with grants and entitlement programs.

• Regularly and systematically evaluate the results of overall operations and report results to the COO.

• Conduct monthly staff 1 :1 supervision meeting/s with assigned staff • Interact with stakeholders to ensure efficient and effective processes

• Collaborate in completing performance evaluations for staff • Provides After-hours On-call coverage ensuring that clinic operations and patient care issues are resolved. After-hours On-call coverage includes evening and weekend coverage and emergency management of incidents

• Gather information as needed to complete monthly statistical reports. Analyze data to identify trends. Create reports and presentations
• Participate in training and education programs
• Perform other duties assigned by COO as needed, including but not limited to providing coverage for the COO in his/her absence to ensure consistent operations.
• Participate in Gotham Health committees as assigned as well as any Gotham FQHC meetings
• On-site presence and travel to multiple locations required for performance of all work duties

AREAS OF RESPONSIBILITIES:

• Executive Administration

1. A bachelor’s degree from an accredited college or university in Business Administration, Social Sciences, Management, Health Care Administration or related discipline; and,
2. Six (6) years of full-time paid experience of program development in a hospital or health care facility in meeting community health needs, health care planning, financial planning, operations and analysis and implementation in an administrative, consultative, managerial or executive capacity; or,
3. A master’s degree from an accredited college or university and five (5) years of full-time paid experience at the level indicated in (2) above.
4. Demonstrated skills in written and medical communications; or,
5. A satisfactory equivalent of education, training and experience.

QUALIFICATIONS FOR THE JOB:

Certifications( s )/License( s ):

EDUCATIONAL LEVEL:

Master's Degree

KNOWLEDGEABLE IN:

• Ambulatory Care Operations
• Regulatory standards, including FQHC/HRSA
• Budget and Financial management
• Personnel & Labor Relations
• Computer Literate

EQUIPMENT/MACHINES OPERATED:

Fax

Copy machine

Computer Programs/ Software Operated

EPIC Microsoft Office Suite (Word, Excel, PowerPoint)

YEARS OF EXPERIENCE:

Minimum 10 years in Ambulatory Care

SUPERVISION OF STAFF: (# & Type of Staff Supervised)

Clerical

Managerial

Clinical

Support

Technical

If you wish to apply for this position, please apply online by clicking the "Apply Now" button
NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

VCB #: CUM-09292023-14458