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Form of workJob Title: Clinical Supervisor/Administrator
Supervisor:Director of Behavioral Health
Classification: Full-time, Exempt
Job Description/Purpose:
Provides clinical supervision and administrative management of the day-to-day operations of the agency’s Behavioral Health department. Responsible for providing consistent supervision to clinical staff, as well as supporting Behavioral Health director in developing clinical department through personnel tasks, such as hiring, evaluating/auditing, and ensuring compliance with policies, procedures and other staff requirements. Responsible for supporting intake and Behavioral Health director in client clinician and funding assignments as well as in data collection and grant reporting, Responsible for maintaining high standards of quality care in a fashion that is cost effective and in compliance with applicable federal, state and ethical regulations. Assist Director with strategies to allow for continued growth and sustainability. . Oversee staff credentialing, re-certifications, and insurance panel submissions.
Job Responsibilities:
- Supervise assigned staff (LCSWs, LMFT, and LMHC, student/registered interns) to include interviewing, hiring, disciplining employees, performance management, training, coaching, and any other employee related actions.
- Coordinate staff schedules to ensure appropriate levels of staffing and reviews and approves in EHR system.
- Oversees the daily operations to maximize patient flow and patient satisfaction. Monitor staff productivity and collaborates with staff to improve service delivery. Responsible for maintaining and coordinating State certification, licensing, and quality standards of performance.
- Manage crises and exceptional incidents.
- Works with intake and director to manage waitlist and referrals and assign clients to funding source and clinician.
- Recommends processes' changes and implements approved procedures to maximize work flow and operations' effectiveness. Ensures policies are communicated and administered consistently across department. Conducts clinical QA/QI (Quality Assurance/Quality Improvement) activities designed to implement ways to improve agency’s clinical care and operations..
- Monitors adherence to HIPAA and OSHA regulations and takes appropriate action for non-compliance.
- Review and evaluate clinical components of medical records in EHR software.
- Works with credentialing to ensure timely provider documentation as to maximize reimbursement from 3rd party payers and works with billing department to monitor and support fee collections, and payments.
- Participates in budget planning and supports director in monitoring the department’s performance according to established budget and work with accounting to resolve any financial issues.
- Analyzes weekly/monthly EHR data reports and follows up with staff to ensure that billing production is maximized. Provides monthly service units, financial, and measurement/outcome reports to Director. Communicate results to clinical staff to ensure effective utilization.
- Provide direct clinical service to a limited caseload (average 5-10 clients a week).
- Performs any other duties assigned by the supervisor.
- Must abide by all policies & procedures set forth in the GJFS Employee Manual.
Essential Competencies:
- Demonstrates sound judgement in all work relative activities.
- Demonstrates ability to form relationships and work cooperatively with multiple levels of staff and as part of a team as well as with clients and the community.
- Ability to improve productivity of staff.
- Ability to enhance staff clinical skills.
- Ability to multi-task and effective prioritization skills. Excellent verbal and written communication skills
- Ability to evaluate his/her owns performance and that of others with reasonable accuracy.
- Self-starting ability requires minimal direction with job-related activities.
- Willingness to generate original ideas (innovative).
- Influences others to perform tasks in an appropriate manner and tries to influence morale and attitudes positively.
- Anticipates challenges, identifies procedural shortfalls, recommends improvements, and recognizes future needs of the department.
- Willingness to see a task through to completion even if it means some sacrifices (i.e., working additional hours).
Qualifications:
- LCSW, LMHC, LMFT licensed by the State of Florida Department of Health.
- Minimum of 7 years post-graduate experience, including a minimum of 4 years administrative experience.
- Superior clinical and management skills and experience grounded in best practices.
- Knowledge and experience in trauma-informed care.
- Knowledge of individual, family, and group evidence-based therapy modalities
- Knowledge of community resources.
- An understanding of Jewish values and traditions is a plus, but not required.
- Strong leadership skills with the ability to motivate, coach and mentor clinical staff.
- Effective department budgeting, reporting and fiscal management.
- Experience in program and project management, experience working with multiple funders, with knowledge of funder reporting requirements.
- Interpersonal skills, tact, diplomacy and the ability to work with a variety of styles and to appreciate diversity.
- Understanding of and commitment to the Agency’s client centered approach.
- Proficient in Microsoft Office Suite. Familiar working with EHR software.
- Multiple language skills (particularly Spanish) helpful but not required.
- A valid Florida’s driver’s license and car insurance
