Assistant Director Campus Guest Experience

SUMMARY:
Reporting to the AVP, Enrollment, the Assistant Director, Campus Guest Experience is responsible for creating an exceptional on-campus experience for all guests, including prospective students and families, community partners, and other members of the community. This person will be responsible for developing, managing and evaluating on campus visit and event programming to ensure a memorable and informative experience for visiting prospective students and families as they consider GMercyU. Visits may be conducted in person or virtually, and this position requires some night and weekend work.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Creates a “WOW” Visit Experience

• Collaborates with members of the Admissions team and other campus colleagues to create an exceptional in-person or virtual Guest Experience for each person who visits.
• Brings creative ideas for new ways to engage students, families, community members, and other potential partners in a memorable on-campus or virtual recruitment experience
• Monitors each visit experience, provides real-time troubleshooting support, and make changes based on guest and other stakeholder feedback
• Creates and manages an overnight guest program so interested students can spend the night on campus
• Collaborates and communicates with faculty/staff participating in visit events to ensure they are well-prepared to meet clearly defined goals and expectations
• Works with athletic staff or athletics liaison to ensure student-athlete recruits have a complete Guest Experience scheduled through the Admission Office
• Meets directly with prospective student and families, as needed

Administrative Expertise

• Establishes daily visit and major Admissions events schedule; manages all reservations/appointments, communication, and other logistics via Customer Relationship Management System (Slate)
• Prepares guest materials
• Manages pre- and post-visit data collection and analysis, and implements plans for improvement, where needed
• Coordinates and manages all campus communication necessary to ensure successful events – coordinates with faculty/staff, food service, facilities dept., security, etc.

Supervisory Responsibilities: Supervises Student Workers

Hires, trains, motivates, supervises, and builds community among Griffin Ambassadors and other student workers who give campus tours, host students overnight, communicate via email/phone with prospective students and families, and serve in other current student/guest program roles

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above and below are representative of the knowledge, skill, and/or ability required. Must be detail-orientated with strong communication and organization skills. Some night and weekend work is required. Fluency in Spanish is preferred, but not required.
Education/Experience
Bachelor's degree required. A minimum of three years of event management, special event programming, and/or college admissions recruitment experience. Prior supervisory experience preferred.
Technical Skills
Proficiency with a personal computer for word processing, and data base management and spreadsheets. Ability to enter, track and report on data in University databases. Ability to schedule and monitor communications to prospective students in databases. Slate CRM and Zoom webinar experience preferred.
Language Skills
Excellent written communication and public speaking skills
Mathematical Skills
Ability to apply mathematical concepts to practical situations. Ability to work with statistical information
Reasoning Ability
Ability to apply principles of logic and problem solving to a wide range of problems. Individual must be able to think critically
Interpersonal Skills
Ability to interact effectively and professionally with others. Self-direction and independent work style are very important, along with the ability to lead and work as part of a team.
Travel

Ability to travel to local, regional and national conferences or college fairs

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to handle or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.