Assistant Customer Service Manager

Assistant Customer Service Manager - Join High Stakes Inc.-Elevate Brand Experiences

High Stakes Inc., a leader in experiential marketing, is seeking a Assistant Customer Service Manager to join our dynamic team. Renowned for creating high-impact brand experiences, we collaborate with top-tier brands to craft unforgettable moments. This is your chance to contribute to the future of experiential marketing and work with prestigious brands.

Role Summary:High Stakes Inc. is on the lookout for a proactive and seasoned Assistant Customer Service Manager to enhance our Customer Service team. This pivotal role focuses on leading, managing, and elevating our Customer Service operations to new heights of excellence. As a key figure in our team, you will be instrumental in nurturing client relationships, overseeing daily operations, and fostering a culture of exceptional Customer Service.

Key Responsibilities:

• Lead and mentor a team of Customer Service professionals, ensuring top-tier service delivery.
• Establish and monitor key performance indicators (KPIs) and goals, assessing team performance regularly.
• Manage escalated customer issues, guaranteeing swift and satisfactory resolutions.
• Develop and refine Customer Service protocols to boost efficiency and effectiveness.
• Collaborate with various departments to enhance overall customer experience.
• Analyze customer feedback, identifying trends and opportunities for service improvement and innovation.
• Conduct comprehensive training sessions to sharpen team skills and product knowledge.
• Generate and present detailed performance reports to senior management.

Required Qualifications:

• Demonstrated experience in a Customer Service leadership role, ideally within consulting or professional services.
• Exceptional leadership, team-building, and interpersonal skills.
• Proficient in CRM systems and Customer Service technologies.
• Strong communication, problem-solving, and decision-making abilities.
• Excellent organizational and time management skills.
• A steadfast commitment to top-notch Customer Service and a client-centric mindset.

What We Offer:

• Competitive salary with performance incentives.
• A robust benefits package including health, dental, and retirement plans.
• Opportunities for professional growth and skill development.
• A collaborative, supportive work culture.
• A chance to make a meaningful impact in a dynamic, respected consulting firm.

Application Process:Ready to take your career to new heights with High Stakes Inc.? Apply now and join our mission to redefine business consulting excellence.

High Stakes Inc. proudly stands as an Equal Opportunity Employer. We not only celebrate diversity but are deeply committed to fostering an inclusive atmosphere for all team members. Additionally, we actively support both active duty and reserve military personnel, recognizing and valuing the unique experiences and perspectives they bring to our workforce.

Job Type: Full-time

Pay: $28.00 - $32.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift

Weekly day range:

• Weekends as needed

Work Location: In person