Assistant Case Manager

LA’s largest non-profit agency to the homeless community is looking for an Assistant Case Manager

Summary

Under the direction of the Program Manager/Supervisor, the Assistant Case Manager is responsible for checking voicemails, answering phone calls, supporting Case Managers with the exit process of clients, and assisting clients with housing documents as needed. Screening and eligibility, service coordination, and triage for individuals seeking assistance.

Essential Functions

· Check Voicemails

o Create logs with details of voicemails for staff to callback.

o Calling back clients to respond to questions.

o Collecting answers for clients who posed specific questions on voicemails and returning their calls with a response.

· Answer calls to Housing Stabilization Call Center (routing external calls to Case Managers to a call center)

o Answer questions in real time.

o Log inquiries to respond to clients later.

o Coordination with the company’s direct service employees.

o Return phone calls to follow-up with clients.

· Support Client Exit Process

o Complete exit summary forms and enter case notes.

o Data Entry

o Email approval from management.

o Check database case notes, scanning and uploading.

o Change files from classification to manila.

· Complete Online Housing Applications (on the phone with clients) and provide technical assistance.

· Support housing ready document collection for clients (IDs, birth certificates, social security cards, etc.)

· Outbound calls to clients to complete wellness checks, provide support, provide linkages, etc.

· Prepare and deliver basic needs packages for clients (food, clothes, and other supplies)

· Meet with clients in person as needed.

· Overall data entry into information system.

· File and organize paperwork.

· Scan and copy documents.

· Provide administrative support to managers and direct service employees.

· Accompany company personnel to home visits as needed.

Secondary Functions

Perform other duties as assigned by the Supervisor, Program Manager, Division Director, and Deputy Director. Answer phones and route incoming calls; serve as back-up to the Case Managers in their absence.

Experience, Education, Skills and Abilities:

· Associate degree in social services or similar.

· 1+ year of job-related experience working with homeless individuals and families OR 1+ year experience working in social service field.

· Case management and homeless program experience preferred.

· Experience working with homeless families and children a plus.

· Working knowledge of Microsoft Word, Excel, and other database programs.

· Knowledge of resource development, case management and documentation preferred.

· Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.

· Ability to communicate effectively, both written and orally.

Environmental Conditions (Working Conditions)

This position is responsible for working in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.

Physical Requirements

The Client Support Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, speaking.

Great opportunity for someone who is passionate about helping others and is looking for a company that promotes from within.