Address
Form of work- Directly supervises and coaches Associate Bankers to accurately handle paying and receiving transactions, delivers a great customer experience, and sends referrals to platform Bankers
- Schedules the operations staff based on customer traffic and branch hours and assists with transactions during peak volume periods
- Collaborates with the Branch Manager to improve branch performance, including Branch Profit & Loss, Service Scores, Product Value Credits (PVCs), and Sales Production/Volume
- Partners with the Branch Manager to regularly communicate branch performance and priorities with the branch team
- Supports the Branch Manager in hiring and staffing for all branch roles
- Assists with account opening and customer interactions during peak periods
- Oversees the entire branch staff in the absence of the Branch Manager
- 2+ years of experience in retail banking with 1+ year branch Associate Banker (Teller) experience
- 2+ years of management experience
- Extensive experience with customer contact and providing excellent customer service
- Strong working knowledge of branch operations with demonstrated proficiency in operations and transaction accuracy
- Strong probing, communication, analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer and employee issues
- Ability to work all branch hours, including Saturday, and some evenings
- High school degree, GED, or foreign equivalent
- College degree
- Demonstrated ability to perform and coach sales interactions
- Demonstrated leadership skills and regularly goes above and beyond to assist others
- Successful completion of the Assistant Branch Manager training program is a pre-requisite to be considered active in the Assistant Branch Manager role
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
