Assistant Branch Manager

In addition to having mastered the responsibilities of the Member Service Supervisor (MSS), the Assistant Branch Manager is responsible for ensuring workstations are organized and equipped for the start of the business day. They will also prioritize daily, weekly, and monthly calendars ensuring that the branch is properly staffed and that everyone’s time is maximized to serve the members. Additionally, they will provide guidance to branch staff, as appropriate, with more difficult transactions.

WHO We Are:

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.

We are seeking an Assistant Branch Manager to join our Yakima, WA team!

WHAT you’ll do:

In addition to having mastered the responsibilities of the Member Service Supervisor (MSS), the ABM is also responsible for the following duties and responsibilities:

BRANCH OPERATIONS/STAFF SUPPORT

• Provide guidance to branch staff, as appropriate, with more difficult transactions
• Maintain effective branch operations including, timely opening and closing, adequate staffing levels, and effective member service
• Assist with overseeing branch office operations to ensure that policies, procedures and regulations are being followed

BRANCH AND STAFF GOALS

• Be responsible for on-the-job training of all new branch staff
• Assist with developing branch level production goals and plans to achieve them
• Participate with Branch Manager in developing personal performance goals of Member Service Representatives, Member Service Supervisor, and Loan Service Representatives

The ABM participates, as appropriate, in regular Branch Audit activities

WHAT you’ll need:

• High School graduate or equivalent and either two years’ work experience at Self-Help or four years’ work experience in a similar environment
• An acceptable combination of progressive experience in management, cash-handling, and/or customer service
• Experience in developing and/or supervising branch staff
• Excellent customer service skills
• Working knowledge of computer software systems – New Solutions and Microsoft Office (Excel, Word, and Outlook) and ability to be trained and efficiently operate credit union systems and proprietary software
• Keen attention to detail, ability to effectively organize and prioritize work. · Analytical and problem solving skills. · Ability to use keyboard and data entry skills. Strong interpersonal/ people management skills. · May be required to travel to cover other branches. · Bilingual fluency may be required. · Ability to work flexible work hours including evenings and weekends.

Salary Range: $67,724.80 – $77,600.00

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you!

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

Job Type: Full-time

Pay: $67,724.80 - $77,600.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Yakima, WA 98901: Relocate before starting work (Required)

Work Location: In person