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Form of workThe Director of Emergency Operations is responsible for overseeing the daily functions of the Emergency Operations Center (EOC) and has the shared responsibility of protecting people, brand and property. They will monitor the global threat landscape across 1800+ stores, 4 campuses, 6 corporate offices, and multiple distribution centers. The EOC Director reports to the VP of Asset Protection. Leads a team of 15+ associates including EOC Manager/Supervisors and Specialists.
RESPONSIBILITIES
- Key stakeholder and subject matter expert of Crisis Management, and serves as Asset Protection liaison between Home Office, Stores and Functional leaders
- Develop emergency preparedness materials and communication processes for key partners across the stores, home office, and distribution centers
- Manages the team responsible for emergency call intake, reporting, system and security monitoring, intelligence analytics, travel monitoring and supporting investigations across field, supply chain and home office
- Create, enhance, and implement appropriate policies, procedures, and protocols for the team
- Gather and analyze information from various sources to assess risk to the global business
- Coach and develop the team to build capabilities and reduce variability of performance
- Identify, create, and/or enhance development focus for the EOC
- Manage the development and compliance of team business plans and budget
- Lead performance management process, as needed
- Identify, hire and retain top talent
- Lead and support special projects and tasks as directed by leaders based on needs of the business
Bath & Body works is proud to offer a competitive, performance-based compensation and benefits package to our eligible associates. Benefits include a merchandise discount, a no cost mental health and well-being program, health coverage with a variety of plans to choose from, and flexible and affordable saving programs. We also offer flexible scheduling and opportunities for paid time off. Visit bbwbenefits.com for details.
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Qualifications
- Minimum of 8 years’ experience in Asset Protection/Emergency Management/ Security related field
- Preferred minimum of 5 years of experience leading teams
- Good working knowledge of stores and building security, fire and safety systems
- Ability to build rapport and foster relationships; works well within a matrixed environment and team-oriented and inclusive culture
- Ability to resolve conflict and manage associate issues effectively
- Strong decision-making capability
- Proficient knowledge of crisis management policies, procedures, and protocols
- Ability to work a flexible schedule; may be required to work some weekends and holidays
EDUCATION
- Bachelor's degree or equivalent
- CPR and first aid training a plus
- ASIS Certifications a plus
CORE COMPETENCIES
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.
We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
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