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Position Title: Asset Deployment Travel Technician
NOTE: Travel is estimated up to an average of 2 weeks, per month. Notification will be given an estimated 3-4 weeks prior to the travel dates. Travel will be for 5 days, including travel days except on occasion where there may be two weeks at a site, with over the weekend stay as an option. Travel is in support of the VA's EHRM Training requirements. When not on travel the staff member will work at the local VA doing daily OIT/EUO onsite tasks.
As an Asset Deployment Travel Technician on our project, you'll work as a team member supporting the VA with a large PC deployment. In this role you, will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours. The staff will be required to travel to other sites outside of the metropolitan area throughout the week.
You Have:
- Minimum of 1-year experience in imaging and installing computer equipment
- Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
- Must have personal transportation available during work hours
- Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
- Will frequently need to be able to push carts carrying equipment
- Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
- Experience with conducting routine system administration tasks and logging data in system admin logs
- Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems
- Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service
- HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor's degree in IT, CS, EE, IS and 1 years of experience
Nice If You Have:
- Experience with the ServiceNow ticketing system a plus
- Experience with the VA
- Public Trust clearance
Clearance:
- Applicants selected may be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.
Requirements
- Bachelors in computer science, electronics engineering or other engineering or technical discipline is required. (8 years of additional relevant experience may be substituted for education)
- Experience in conducting routine system administration tasks and logging data in system admin logs. Systems administrators are responsible for maintaining system efficiency. Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems. Must have knowledge on a number of debugging protocols and processes. Must be able to troubleshoot problems and issues identified by customers and implement corrective actions quickly.
