Assessment Services Assistant-Senior

Introduction
Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication - big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed charm with top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.
The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City's residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.
Purpose
The Assessment Services Assistant-Senior performs complex administrative support functions, such as processing tax and assessment roll corrections, remission of taxes when a property assessment changes, and property ownership transfers.
Essential Functions
Administrative

• Process corrections to the tax and the assessment rolls.
• Notify taxpayers of tax roll changes and refunds.
• Manage the processing of tax remission, add omitted taxes to the tax roll, and communicate correct tax bills to the City of Milwaukee Office of the City Treasurer.
• Process ownership changes by reviewing legal descriptions through property deeds and transfer returns.
• Process stipulations and prepare resolutions approving settlements made with stipulations.
• Prepare and process correspondence, reports, meeting agendas and minutes, and other documents using Microsoft Word and other automated systems.
• Proofread written materials to ensure accuracy and correct grammar, punctuation, vocabulary, and spelling.

Calendar Management

• Manage calendars for staff, such as Board of Review meetings.
• Prepare meeting agendas; attend and sometimes provide administrative support for meetings; record minutes.
• Prepare resolutions for approval of assessment changes due to stipulations.

Data and File Management Customer Service

• Enter, update, and maintain data in various computer databases, including Microsoft Office and the Catalis AssessPro Computer Assisted Mass Appraisal (CAMA) system.
• Prepare statistical and financial statements records.
• Maintain files in both paper and electronic formats.

Customer Focus

• Provide prompt, courteous, and customer-focused service, information, and assistance to departmental employees, other City departments, and the public.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.
Minimum Requirements

1. Four years of progressively responsible administrative support experience in an office setting performing duties related to the essential functions of this position.

Equivalent combinations of education and experience may be considered.
NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates' education as part of the background screening process prior to extending any job offers.
Desirable Qualifications

• Ability to provide interpretation for Spanish speaking clients.

Knowledge, Skills, Abilities & Other Characteristics
Technical

• Abiltiy to read and interpret job-related materials.
• Ability to perform job responsibilities with accuracy and attention to detail.
• Ability to prepare clear and concise correspondence and reports.
• Knowledge of standard software applications to create documents, use spreadsheets, and generate reports.
• Ability to learn specialized computer applications to query databases and perform other job-related transactions.
• Knowledge of English writing mechanics and the ability to proofread documents and reports.
• Ability to accurately maintain numerical and alphabetical filing systems.
• Ability to perform basic mathematical calculations.
• Ability to operate a multi-line telephone, including placing calls on hold and redirecting calls.
• Ability to manage staff calendars and provide administrative support for meetings.

Customer Service and Interpersonal

• Ability to read and comprehend instructions and correspondence.
• Ability to read and interpret work related documents.
• Verbal communication skills to convey information clearly and effectively to customers, coworkers and management.
• Written communication skills to prepare correct communication and documents.
• Exceptional customer service skills, including the ability to be diplomatic, tactful, and empathetic.
• Ability to work in a team environment and maintain good working relationships.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one's own.
• Ability to provide services in a culturally sensitive manner.

Problem Solving and Judgment

• Ability to organize work, multi-task, and meet varying deadlines regularly.
• Ability to think critically and analytically to problem-solve, make decisions, and use sound judgment.
• Ability to exhibit exemplary professionalism.
• Ability to maintain confidentiality.

Current Salary
The current starting salary (PAY RANGE 5HN) is $56,842 annually, and the current resident incentive salary for City of Milwaukee residents is $58.547 annually.
BENEFITS:
The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.
Selection Process
THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.
INITIAL FILING DATE - The examination will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.
Additional Information
APPLICATION INSTRUCTIONS

• APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

Conclusion
EEO = 603
The City of Milwaukee values and encourages diversity and is an equal opportunity employer.