Assc Dir-Sales Operations Mgr

The Role / Responsibilities:

The Operations Manager (OM) is primarily responsible for the direct management of a specialized team supporting the lead-to-cash process for multiple product lines. The role has broad responsibility for supporting sales growth and creating leverage for sales professionals, while also mitigating compliance and operational risk. This role is tasked with supporting the implementation of global operational protocol and processes that create efficiency and consistency, support departmental objectives, and adhere to Moody’s standards. 

Key Responsibilities:

•    Direct all operational responsibilities required to draft specialized, more complex contracts, process orders, manage fulfillment and resolve customer issues.
•    Manage a team of 4 to 8 Operational Analysts/ Operations Specialists responsible for more complex/ specialized sales support activities, such as contract generation, pricing, renewal management and fulfillment or sales enablement activities such as onboarding, reporting/ analysis and CRM development. Assist team with day to day issues, process improvement and managing workload.
•    Ensure all processes and activities for team and/or region conform to corporate and departmental policies and standards.
•    Manage all personnel and HR activities including recruiting, hiring/ termination, attendance, management, performance evaluations, training and other staffing issues. Partner with relevant managers to ensure specific needs/ issues are addressed.
•    Coordinate with key stakeholders and SMEs to monitor commercial 
•    Facilitate professional development, cross training and skill building opportunities for team. Continually promote and improve career development for employees. Design and implement bespoke development plans to provide opportunities and build skills supporting career objectives.
•    Proactively identify potential challenges impacting sales growth or efficiency. Collaborate with sales management to recommend solutions.
•    Develop and maintain strong partnerships with the functional stakeholders involved in the lead to cash processes through continuous collaboration and communication. 
•    Maintain standard operating procedures (SOPs) across regions and specializations to ensure consistency and efficiency where possible.
•    Collaborate and communicate with other Sales Operations Managers globally to build strong relationships.
•    Coordinate all operational aspects of acquisitions, including, but not limited to, integration of data, business processes and product permissioning. Provide input to steering committee and key stakeholders to inform decisions related to potential risks, operational processes and staffing needs. 
 

Qualifications:

•    Undergraduate/first-level degree (e.g., Bachelor’s degree) 
•    Minimum 7 years of experience in sales, operations, or related function supporting the quote-to-cash process. Prior experience in a direct management role (including experience managing remote employees) required.
•    Significant experience in leading and managing, a team. Proven ability to inspire and develop employees to achieve results.
•    Excellent verbal and written communication and interpersonal skills; proven ability to influence and build relationships at all levels and across different departments or teams. Able to articulate strategic objectives confidently. 
•    Demonstrates exceptional judgment and proactive, solutions-oriented approach to problem-solving and issue resolution. Thinks creatively about challenges and develops win-win solutions for all stakeholders.
•    Highly self-motivated and team performance-driven. Able to lead and manage complex projects, complete assignments, and resolve issues proactively without oversight or direction.
•    Highly proficient in Microsoft Word, Outlook, PowerPoint and Excel.
•    Highly proficient with Salesforce.com (including dashboards and reporting) and has a comprehensive understanding of all primary Sales and Sales Operations systems and processes including, but not limited to Salesforce, Apttus CPQ/CLM, SPM. Advanced system/process knowledge (including upstream and downstream) is required. 
•    Fluency in English (spoken & written) is essential. For EMEA-based positions, other European languages would be advantageous