Address**Area Supervisors hours vary based on the needs of or our clients. Shifts are primarily 8 hours - 2nd shift.
Job Summary
The Field Supervisor supervises and directs work assignments as well as manages cleaning staff for buildings/properties in service field to ensure customer satisfaction.
Essential Job Functions
1. Supervise and direct work assignments for delegated buildings/properties in service field.
2. Work with crews to fulfill the scope of work at a maximum performance level.
3. Manage and organize periodic work within portfolio on time.
4. Maintains cleanliness of facility by performing/demonstrating various cleaning duties and conducting building inspections.
5. Conduct monthly building inspections to assure high quality.
6. Participates in the start-up processes for new accounts.
7. Order janitorial supplies and tools/equipment for their assigned account to maintain a balanced inventory.
8. Assist with addressing and resolving customer requests that may occur with guidance from the Account Manager or Director of Operations.
9. Work with HR Team regularly to assist in new employee hiring/onboarding and training processes.
10. Act as front-line contact with field employees to coach and discipline where appropriate with guidance from manager and human resources.
11. Assist with conducting and organizing employee training programs for new and current staff.
12. Work closely with HR to achieve optimal performance from employees regarding training, worker’s compensation, recruiting, disciplinary action, etc.
13. Provides excellent level of customer service to both internal and external customers.
14. Ensures all policies and procedures of the company are followed.
15. Reports to work on time and works overtime as required and if required to travel for business maintains a valid driver’s license and good driving record.
16. Follow KleenMark’s “Green” practices.
17. Travel is required nightly to visit field accounts.
Preferred Education and/or Experience
High School diploma or GED and 2 to 3 years related experience. Ability to read, write and speak English is requirement of this position. Ability to read, write and speak Spanish a plus.
Knowledge, Skills and Abilities
This position requires demonstrated cleaning experience in all aspects of commercial cleaning as well as understanding of commercial cleaning methods, techniques, cleaning supplies and equipment. Must have excellent communication, leadership, organization, and problem-solving skills. Adequate word processing and computer skills are required. Knowledge of Excel, Word, Outlook preferred.
Physical Demands and Work Environment
While performing the duties of this job, the employee is regularly required to walk and stand; climb; stoop; kneel; balance; crouch or crawl; reach and grasp as well as push and pull objects. The employee must be able to lift and/or move up to 50 lbs. on a frequent basis and up to 75lbs occasionally (with assistance). This may include regular bending and lifting of items as well as repetitive arm movements. The employee must be able to visually determine the neatness and accuracy of thoroughness of the work assigned. Employee must comply with proper safety policies and procedures as required (i.e. when exposed to cleaning products). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
