Address
Form of work
Area Manager
Company Overview
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary:
The Area Manager is responsible for the successful overall management of the client relationship & venue operations, and profitability at the venue locations in their assigned area of responsibility in accordance with all Company guidelines, standard operating procedures and quality initiatives.
Essential Functions:
• Develop and maintain strong relationships with venue partners and provide leadership and oversight of venues in area of responsibility.
• Communicate company Operating and Administrative standards correctly and consistently.
• Ensure Company Operating and Administrative standards are being executed at the venue level according to Company standards.
• Ensure all field offices in their area are effectively managing their budget and personnel
resources.
• Partner with each Venue Director & Venue Sales in their area to look for ways of increasing revenue streams through innovation and maximizing client capture rates.
• Partner with each Venue Director & Venue Enablement in their area to look for ways of controlling expenses effectively, including subrentals and labor.
• Develop and appraise team effectively, Create an environment of continual improvement through effective leadership.
• Create an environment of continual improvement through effective leadership.
• Cultivate an environment of continual improvement through effective leadership.
• Manage venue budget process with input from the Venue Directors; Reviews monthly, quarterly and annual P&L’s of assigned venue and designated area to ensure maximum business capture
• Review bonus calculations and statements prior to distribution.
• Requests and/or approves additions to headcount, function as key hiring manager and decision maker for managerial positions within their assigned area.
• Coordinates property opening and closing activities with various departments as needed.
• Function as change management agent; provide support of policies, procedures and system changes in assigned area.
• Provides oversight of annual review process within assigned area, including performance
assessment review (reviewing manager's assessment to make sure they are fair objective), review for appropriate merit increase according to budget perimeters set my HR/Comp.
• Take corrective action as necessary on a timely basis and in accordance with Company policy.
• Manages escalated performance or behavioral issues. Acts as on-site HR rep to conduct
investigations in assigned area. Works with HR to determine appropriate course of action, including overseeing PIP process to ensure follow-up/
assessment as promised in written plan.
• Communicates need for RIFs or contact loss/closure to HR. Work with HR through location closure.
• Other duties as assigned.
Education & Experience:
• Bachelor’s degree in Communicate or related field, or experience equivalency.
• Five (5) years’ progressive management experience in the hospitality or related industry
• Multi-site management in the audiovisual/hospitality or theatrical events industry
• Computer proficiency (hardware, software and networking)
Required Skills & Knowledge:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
• Demonstrated effective leadership skills and experience – able to achieve desired results through others.
• Strong financial management experience
• Good working knowledge of computer hardware and software
• Demonstrated strategic thinking ability.
• Planning ability; able to plan prioritize.
• Strong interpersonal skills
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team player orientation
• Strong customer focus
• Professional appearance
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
