Area Leisure Sales Specialist

Company Description

A century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it’s a bucket-list destination for ardent wine lovers, foodies and wellness seekers for its particularly enviable version of the “good life.” Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect.

Job Description

Provide prompt, courteous and efficient handling of all leisure guest room reservations, changes, cancellations and information requests for Solage, Stanly Ranch, and The Inn at Mattei’s Tavern while assisting the Area Reservations Team in their sales efforts in conjunction with the Area Director of Reservations and the Area Leisure Sales Director.

• Acting as the leader and first point of contact for all travel agent, wholesale, consortia, and other Leisure Sales market reservations. Reservations team’s resource for Leisure Sales market (booking, invoicing, communication with the reservations team).
• Assisting the Leisure Sales Director with reservations outreach on new booking leads.
• Replying to all reservation requests received from Travel Advisors via email and phone
• Assisting management with the processing of travel agent commissions.
• Taking the lead in assisting and ensuring effective guest challenge resolution on leisure market bookings.  Working closely with fellow guest service associates and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
• Creating a genuine, informative, and personalized reservations experience. Graciously accommodate guest’s and travel agents’ requests; engaging each with a smile and appropriate hospitality greeting using the guest’s name.
• Maintaining complete knowledge of the resort and other information including the following:
  • All resort facilities/services offered and hours of operation
  • All room types, layout, décor, attributes and locations
  • All room rates, special packages and promotions
  • Daily stats, including availability
  • Entertainment/special events scheduled on property and in the area
  • Directions to the resort from airports and other major landmarks
  • General info, descriptions and directions for local services, restaurants, wineries and points of interests.
• Performing other administrative tasks as assigned by the Director of Reservations and the Area Director of Leisure Sales.

The starting pay rate for this position is $19.00 per hour. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education.  

Qualifications

• Minimum two years in a hospitality, spa, or reservations position, preferably at a luxury resort. 
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
• Ability to clearly and pleasantly communicate in English, both verbal and written, using correct spelling and grammar, with guests, co-workers and management to their understanding, both in person and by telephone.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.