Address
Form of work
SalaryJOB DESCRIPTION
AQUATICS PROGRAM ASSISTANT
RECREATION PROGRAMS DIVISION
PARKS, RECREATION, AND TOURISM
Human Resources
Newport News, VirginiaDepartment
GENERAL STATEMENT OF RESPONSIBILITIES
Under general supervision, this position performs routine administrative duties. Reports to an
Administrative Technician.
ESSENTIAL JOB FUNCTIONS
Performs routine administrative support work such as coordination of aquatics class registration,
yearly memberships and daily passes. Collects, processes, and records financial information and
transactions for fees collected.
Conducts facility tours; interacts with the public and others outside the work unit to obtain and
provide information and assistance in a variety of circumstances.
Answers telephone; ascertains nature of call and refers to appropriate individual or provides
appropriate assistance based on knowledge of situation or researches to obtain more complete
information.
Operates standard office equipment to include computers, copiers and fax; maintains an inventory
of related office supplies.
Performs other duties as assigned.
PERFORMANCE STANDARD
Employees at all levels are expected to effectively work together to meet the needs of the community
and the organization through work behaviors demonstrating the City’s Values. Employees are also
expected to lead by example and demonstrate the highest level of ethics.
REQUIRED KNOWLEDGE
Office Administration – Knowledge of office systems, practices, procedures and administration.
Knowledge of general office equipment and personal computers to include word processing,
spreadsheet, and related software.
Customer Service – Considerable knowledge of principles and processes for providing customer
service. This includes setting and meeting quality standards for services, and evaluation of
customer satisfaction.
Safety – Knowledge of occupational hazards, safety precautions, and safety regulations related to
recreational activities and other work related precautions.
PC # 62681
Page 1 of 2Revised: 09/01/2021
REQUIRED SKILLS
Interpersonal Relationships – Develops and maintains cooperative and professional relationships
with employees and all levels of management.
Judgement/Decision Making – Uses logic and reasoning to understand, analyze and evaluate
situations; and exercise good judgement to make appropriate decisions.
Computer Skills – Utilizes a personal computer to effectively complete a variety of administrative
tasks with reasonable speed and accuracy.
REQUIRED ABILITIES
Communication – Ability to effectively listen and understand information and ideas being
presented verbally and in writing.
Time Management – Ability to plan and organize daily work routine. Ability to establish priorities
for the completion of work in accordance with sound time-management methodology.
EDUCATION AND EXPERIENCE
Requires a High School diploma or equivalent, with any combination of education, experience or
training that equates to proven knowledge, skills and abilities (generally obtained through one year
of work experience in an administrative or customer service role).
ADDITIONAL REQUIREMENTS
An acceptable general background check to include a local and state criminal history and sex offender
registry check.
PHYSICAL REQUIREMENTS
Requires the ability to exert light physical effort in sedentary to light work.
Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10
pounds).
Tasks may involve extended periods of time at keyboard or work station.
SENSORY REQUIREMENTS
Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.
Some tasks require the ability to communicate orally.
ENVIRONMENTAL EXPOSURES
Essential functions are regularly performed without exposure to adverse environmental conditions.
PC # 62681
Page 2 of 2Revised: 09/01/2021
