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Form of workAT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers' mission.
RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant. AT&T Catapult is an apprenticeship program, partnering with Howard Community College, focusing on providing tailored educational tracks to support immediate and future needs of the RIS I program. Current tracks are IT Field Support Specialist 1, Network Engineer 0, Information Systems Security Engineer 0, and Linux Systems Administrator 0.
AT&T has an opening for Apprentices to support the Greenway program, in providing support of our customer's IT Infrastructure.
IT Field Support Specialist 1: Provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Installs, configures, troubleshoots, repairs, and tests computer workstations, servers, printers, peripherals, and teleconferencing equipment. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
Network Engineer 0: Must be able to perform all duties of It Field Support Specialist. Additional responsibilities will include following standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation. Supports network upgrade projects and initiatives. Replaces failed networking components as needed. Supports end-user connectivity needs. Supports the installation, maintenance, operation, and security of the LAN infrastructure and network devices. Manages access to network segments and resources in compliance with network access policies.
Information Systems Security Engineer 0: Will be able to evaluate security solutions to ensure they meet security requirements for processing classified information; Propose, coordinate, implement, and enforce information systems security policies, standards, and methodologies; Maintain operational security posture for an information system or program; Provide support to the Information System Security Manager (ISSM) for maintaining the appropriate operational IA posture for a system, program, or enclave; Develop and maintain documentation for C&A in accordance with ODNI and DoD policies; Develop and update the system security plan and other IA documentation; Provide configuration management for security-relevant information system software, hardware, and firmware; Assist with the management of security aspects of the information system and perform day-to-day security operations of the system; Develop system security policy and ensure compliance; Administer the user identification and authentication mechanism of the Information System (IS). Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment.
Linux Systems Administrator 0: Will be responsible for administrating day-to-day IT systems to include system availability, backup/restore, configuration changes, maintaining and patching both physical and virtual. Responsibilities include: performs software installations and upgrades to operating systems and layered software packages; schedules installations and upgrades and maintains them in accordance with established IT policies and procedures; monitors and tunes the system to achieve optimum performance levels. Installs and monitors security auditing software and remediates defects based on customer security policies; ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions; develops and promotes standard operating procedures. Provides technical oversight during installations and recovery projects; conducts routine hardware and software audits of servers to ensure compliance with established standards, policies, and configuration guidelines; develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation; responds to system alerts and engages in troubleshooting and problem resolution. Collaborates with vendors on product capabilities and improvements needed to meet customer requirements.
Required Clearance: Clearable. Able to obtain/maintain a TS/SCI with polygraph.
Required Qualifications: High school/GED and currently enrolled student at Howard Community College. Minimum GPA requirement of 3.0. Course prerequisites of STEM course and/or CMSY 105 and 106 prior to start of program is required. Specific track will be determined by hiring manager according to program needs.
- Able to manage time and priorities effectively.
- Able to work efficiently with minimal supervision.
- Excellent analytical and problem-solving skills.
- Outstanding communication skills to relate with team members and support workers.
- Must be able to lift 50 lbs.
- Must be available to work an 8-hour shift between the hours of 6am-and 6pm, as determined by management.
- The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
Our Apprentice/IT Field Support Specialist earns $21.61/hour and the work schedule is 20hrs/wk.
Additionally, joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, up to 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected • Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
