Address
Form of work
SalaryRemote (EST Hours)
Full Time
Minimum Background Check*
- US Citizenship and the ability to obtain and maintain the clearance level stated above are required for this specific opportunity. Tria Federal (Tria) is unable to sponsor at this time.
Who We Are:
Tria Federal (Tria) is the premier middle-market IT and Advisory services provider delivering digital transformation solutions to Civilian, Defense, and Intelligence agencies across the federal sector. With a future-forward vision and a mission rooted in service, we bridge capability gaps to help government agencies work faster, grow smarter, and stay nimble in the face of change. Wherever our customers are in their modernization journey, we are the trusted navigator in the path to possible.
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#PoweringPossible
Who You Are:
You are a talented Appointment Scheduling CSR with at least 1 year of experience and a passion for thinking big, taking action, and delivering exceptional results. You are outcome-driven, quality-obsessed, and relentlessly focused on innovation as a value-driver for world-class delivery, client satisfaction, and performance. You’re looking to grow as a professional in a team-oriented environment where you can put your fingerprint on mission-critical projects impacting the citizens we serve.
Military Veterans and individuals with disabilities are encouraged to apply!
About This Role:
Role Overview: Favor TechConsulting, LLC (FTC) a wholly-owned subsidiary of Tria Federal (Tria) is seeking a talented Appointment Scheduling CSR. Provide coordination of care to Veterans and assist to schedule Medical and Dental appointments. This job will require Veteran and Provider outreach. A referral will be used as the source to schedule and various systems will be utilized.
Responsibilities:
- Contact assigned list of Veterans to determine their medical Appointment Scheduling preference Provider and availability
- Contact In-Network providers to schedule appointment within Veteran Preference and contracted time frames
- Track all booked and arrived appointments for patients generated through outreach efforts
- Ensure patient confidentiality with the handling of all patient health information and records
- Communicate all issues with leader
- Support Inbound/Outbound patient phone calls
- Respond to or refers incoming calls in a prompt, pleasant, and professional manner
- Remain in the call queue at all times unless permission to leave is approved
- Confirm address spelling and verification of addresses using the appropriate software
- Administer schedule additions, changes, or inquiries in the appropriate database within required time frames
- Process scheduling requests in a timely fashion
- Work effectively in a structured, production environment
- Adhere to daily schedules and assignments
- Work with leadership team to identify and forward potential Quality of Care complaints
- Maintain strict member and company confidentiality
- Perform other related duties as assigned
The “Need-to-Have” Skills & Qualifications:
- Knowledge of medical terminology (provider specialties, ICD/CPT codes etc.)
- Proficient in Microsoft office suite
- Must have workspace in the home with a door and no distractions
- Ability to multi-task
- Metric focused & ability to consistently meet productivity standards
- 35 WPM to qualify
Professional Certifications:
N/A
Education:
High School Diploma or GED
Clearance:
Minimum Background Check
Years of Professional Experience:
1+ year of experience in a medical or health insurance environment. Includes claims processing, claims customer service, hospital, or medical/dental provider office etc
Required Technical / Business Toolset Experience:
- Knowledge of medical terminology (provider specialties, ICD/CPT codes etc.)
- Proficient in Microsoft office suite
- Experience in a related environment (i.e., office, administrative, clerical, etc.) using phones and computers as the primary job tools
“Nice-to-Have” Skills & Qualifications:
- Excellent verbal and written communication skills including strong telephone etiquette and interpersonal skills
- Engaging/outgoing personality
- Exhibit solid organizational skills, flexibility, time management, and attention to detail in a goal - orientated environment
Physical Requirements:
- Must have workspace in the home with a door and no distractions, with no other persons
- Must have hardwired connection into laptop
Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.
Job Listing ID: job_20240313193636_6ONUSPCYUJO6OMVF
Equal Employment Opportunity (EEO):
Tria Federal (Tria) is a Federal Contractor and EEO, OFCCP, VEVRAA, and Affirmative Action Employer.
As an Equal Employment Opportunity provider, Tria follows the protection of federal, state, and local law: Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, age, national origin, marital status, disability, veteran status, sexual orientation, gender identity or expression, marital status, or genetic information.
U.S. Citizenship is required for this specific opportunity as Tria is unable to sponsor at this time. All selected applicants will be subject to a Minimal Background Investigation (MBI) and a government security investigation (when applicable) depending on the specific program and position listed. This includes but is not limited to: meeting the eligibility requirements for access to classified information and the ability to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to: criminal history, employment verification, education verification, drug testing, and creditworthiness.
Qualified individuals with a disability have the right to request a reasonable accommodation. If you are unable or limited in your ability to use or access the Tria careers website as a result of your disability, please request a reasonable accommodation by sending an e-mail to hrhelp@triafed.com or call (703) 229-5888. Include the nature of your request, along with your name and contact information.
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