Appointment Scheduling CSR

MPF Federal is seeking Customer Service Representative to work remote with strong customer service experience; must be computer savvy - able to maneuver between multiple windows, application systems simultaneously, ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook; High Speed Internet / direct connection to a modem and distraction free area to work / professional background a must.

Responsibilities include but not limited to:

• Respond to incoming calls from Veteran or Providers.
• Primary role is to schedule medical related appointments for our Veterans
• Place outbound calls to Veterans/Providers to obtain information regarding referral
• Ask appropriate questions and listen actively while documenting required information in computer systems
• Ongoing quality improvement for Veteran and Provider interactions
• Providing Excellent Customer Care to our Veterans and Providers

Qualifications:

• High School Diploma / GED (or higher)
• Health Care/Insurance environment
• Familiar with medical terminology (CPT Codes, Diagnosis Codes)
• Customer Service Experience (Member/Provider)
• Call Center Experience (Inbound/Outbound)
• Distraction free area to work / professional background - Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must be computer savvy - able to maneuver between multiple windows, application systems simultaneously, ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook
• High Speed Internet / direct connection to a modem - Must be able to connect directly into internet – via hard wire (either directly to modem or router)

MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.