Applied Epic AMS Training Specialist

We are excited about YOU! NavSav is looking to add an Agency Systems Training specialist to our rapidly growing Insurance Enterprise! We currently have 65+ Multi-state locations and continuing to expand. We are searching for talented people who will help us shake up the insurance world and guide the NavSav of tomorrow. Our people bring ambition, passion and innovation to every dimension of our company. Every member of our team is adding to our rapid growth and bringing new perspectives to every corner of our success. If this sounds like you, we are ready for you! Apply today!

Job Summary:

As a Senior Training Specialist, you will play a vital role in our team's success by conducting site visits and remote meetings with agencies to provide training on the features and operation of our Epic insurance agency management system. You will also be responsible for maintaining workflows, creating job aids, and promoting best practices. In addition to virtual training for team members, you will deliver both onsite and remote training courses for introductory and intermediate level users. Timely and detailed responses to agency partners' support requests will be a key aspect of your role. You'll also assist in data clean-up before and after conversion, all while managing multiple projects with well-defined plans and deadlines.

We value a strong, positive, customer service-oriented approach in all interactions and training activities. As part of your responsibilities, you'll be expected to evaluate results and initiate changes to help us achieve our organizational objectives.

Please note that this job description is not exhaustive and may be subject to modification as needed at the discretion of management.

Benefits:

• Medical Insurance
• Dental and Vision Insurance
• Supplemental Benefits
• Paid Time Off (starts accruing immediately)
• 2 Annual Wellness days
• Retirement with up to 3% match
• Paid Holidays
• Fully remote work

Responsibilities Include

• Conduct virtual training for employees via the internet and/or in a classroom setting.
• Prepare training materials and documentation.
• Verify technical accuracy of documentation and ensure it conforms to company's standards.
• Write, design, edit, and maintain documentation and training materials such as Help files, job aids, CBT scripts, and WBT outlines.
• Perform planning and system implementation consultation; monitor progress with assigned agencies
• All other tasks as needed or assigned

Requirements

• 4+ year training in Applied Epic Management Systems
• 2-3 years of servicing and sales experience in a property and casualty insurance agency (huge plus)
• In depth knowledge of additional systems such as IVANS, CSR24, etc.
• Competency in MS Word, Excel, and PowerPoint.
• Excellent communication and writing skills.
• The ability to train and coach other people.
• Analytical thinking and problem-solving skills.
• Comfortable working in a fast paced, ever changing environment.
• Teamwork approach to getting work done.