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Form of workJob Description
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.
What we need…
A Application Specialist Ito provide frontline customer support to our clients. This role supports our clients' Online Banking Systems by answering department phone calls and acknowledging emails, focused on the coordination of customer inquiry resolution within a collaborative team environment. Available to work the hours of 9:30am to 6:00pm.
What’s in it for you...
COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you’d expect from an award-winning employer plus:
- A hybrid schedule allowing you the flexibility to balance your work/life needs
- A customized training plan to successfully onboard you through your first year
- A robust employee training and development program aligned with career pathing objectives
- Generous PTO offering as well as competitive pay and benefits
- On-site fitness center / off-site fitness/wellness reimbursement
- Tuition Reimbursement
- Financial planning assistance with certified professionals
- Fun employee events such as company outings, trivia, sports leagues wellness events
- Peer recognition programs
What you’ll do…
- Answer customer inquiries via phone call or email regarding system use and procedures
- When unable to provide a resolution within two hours, determine area responsible for resolution of issue and assigns a ticket to the appropriate department
- Ensure the final resolution of the case and communicate resolution to client based on service level standards. Research customer issue by reviewing system documentation, user manuals and industry periodicals/websites
- Collect information, troubleshoot problems and develop solutions for routine issues
- Schedule input of all specification changes. Assure that logging forms are completed properly and validate accuracy of maintenance performed
- Research customer issue by reviewing system documentation, user manuals and industry periodicals/websites as well as application testing
- Provide a positive customer service experience for all of COCC clients
What you bring…
- Bachelor’s degree in business, MIS, IT, is preferred for this role but will consider appropriate work experience and/or relevant certifications.
- One year operations / technical experience in banking, finance, or insurance industry preferred
- Ability to work independently and as part of a team; strong problem solving skills and attention to detail
- Excellent customer service skills required
- Ability to communicate effectively with all levels of staff and management both verbally and in writing
- Ability to multitask
- Knowledge of financial services terminology and operational procedures
- Proficient in Microsoft Office programs; SQL or similar language experience a plus
Salary Range for this role is $50,000-$62,000
Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you!
