Answering Service Representative

Responsive Answering Service is a U.S. based contact center and Answering Service offering domestic and near-shore call center solutions. We have experience managing inbound, outbound, and business process outsourcing services to satisfy our customers’ unique needs. We become an extension of our customers’ businesses with seamless integration of their processes and brand care. We take pride in the high-quality standards we have implemented, and the training offered to our employees. Join us! We offer unlimited professional opportunities as our company is growing exponentially.

Essential Job Functions:

• Managing high call volume from inbound phone traffic
• Engaging with customers, listening and uncovering their needs while making recommendations and maximizing revenue for Pittsburgh Telephone Answering Service
• Handling and conducting phone duties in a timely and professional manner in accordance with company policies and procedures
• Achieving member engagement standards set for the department by following the established departmental policies and procedures
• Responding to customer complaints in a professional manner and attempting to resolve objections in accordance with established guidelines
• Multitasking and operating several applications.
• The ability to operate in a fast-paced environment.
• Possessing excellent verbal and written communication skills

Requirements:

• Desktop or Laptop running on Windows 10 or higher
• Friendly, enthusiastic, and social personality
• Self- motivated individual
• Inbound call center experience (highly desired)
• Strong Written communication skills.

Preferred Qualifications:

• High school diploma or general education degree (GED)
• Customer Service experience 3+

Salary & Benefits:

• $13.00 - $14.00 per hour
• Health benefits after 90 days
• PTO for full time employees
• 401K + matching

Schedule

• Split shifts (ie. Mon 6a-9a & 2p-6p)
• Evenings
• Weekends (required)
• Holidays (Required)

Job Type: Full-time

• Pay: $13.00 - $14.00 per hour

Work Remotely:

• Work From Home Position

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Application Question(s):

• Are you looking for a full-time or part-time position?
• Are you able to work split shifts?
• Are you able to work weekends (required)?
• Are you able to work evenings?
• Are you able to work holidays (required)?

Location:

• Pennsylvania (Required)

Work Location: Remote