Analyst Sr, Functional Support

JOB TITLE: Analyst Sr, Functional Application Support 

Location: North Fort Myers, FL

Work Hours: M-F 8-5, available for 24/7 on-call support when required

Our benefits include:

• Company-wide annual incentive plan
• Medical, vision and dental insurance
• 401(k) plan with a generous 6% company match
• Company funded Pension Plan
• On-site wellness/medical facility
• Company paid Short & Long-Term Disability insurance
• Health Savings Account with an employer contribution
• Flexible Spending Accounts
• Paid time off and paid holidays
• Wellness program with financial rewards
• Tuition reimbursement
• Group life insurance
• Critical Illness and Accident Insurance

LCEC provides reliable, cost-competitive electricity to more than 240,000 customers throughout a five-county service territory located in Southwest Florida.  We employ approximately 400 skilled employees and are one of more than 900 electric distribution cooperatives located throughout the United States.  LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.

Position Summary: The Functional Support Analyst is responsible for assisting in the design, delivery and improvement of enterprise software systems as well as facilitating and supporting valuable processes improvements across the organization. The Functional Support Analyst will act as a liaison between business end users, enterprise technology partners and in collaboration with IT. The objective of this role is to provide software subject matter expertise and providing support to Continuous Improvement to improve business processes while mitigating risks, ensuring compliance with business rules and policies in addition to minimizing financial impacts to the business. This role will work on a team led by the Supervisor, Functional Support Services with a focus on continuous improvement to enable operational excellence within the enterprise.

Position Responsibilities

• Collaborate with IT Quality Assurance by acting as the end user to perform end user testing of system configuration to validate desired process outcomes.
• Act as the business process advocate to ensure systems are operating and configured optimally to support efficient and effective process performance and ensure that issues do not occur.
• Assess system’s ability to satisfy requests for data and identify constraints within current report-ing mechanisms; inform requests submitted to the IT Business Intelligence team.
• Interface with enterprise systems vendors and various IT departments for operational support, functional enhancements, and release management to support process performance.
• Provide day-to-day Level 1 user operational support and monitoring of department and division processes to include trouble-shooting system problems as needed.
• Identify and investigate process performance issues through monitoring and analysis of process control points.
• Analyze issues and work with technology vendors to provide solutions to functional areas on sys-tem and operational process issues.
• Drive the translation of business needs into configuration decisions by collaborating with technol-ogy vendors and IT as needed.
• Provide functional education to business users responsible for managing and operating business processes.
• Provide continuous presence and support for functional leaders and end users to understand day-to-day operations and escalate issues.
• Facilitate creation and maintenance of process content by evaluating and documenting process flows to include detailed components.
• Identify and manage business requirements in support of continuous improvement initiatives.
• Drive effective end user engagement with systems through consistent feedback and knowledge management.
• Maintain effective working relationships with employees and customers at all levels within LCEC. Ensure smooth operations, productive communications, and effective understanding during all in-terpersonal contacts. Provide current and accurate information to all requesters, courteously and in a timely manner.
• Coordinate and/or facilitate ad hoc system training according to business needs.
• Provide Functional Support analyst support to EPMO initiatives.

Education

• Bachelor's Degree Business or related field (or equivalent combination of education and experience) (Required)

Knowledge, Skills, and Abilities

• Advanced skills in MS Office Suite (specifically excel and Visio) (Required)
• In depth understanding of LCEC’s flagship business applications to include functional potentials of those systems (Required)
• Display an in depth understanding of the business as well as how business practices impact various departments and Division with the ability to identify and evaluate opportunities for process improvements (Required)
• Ability to utilize a systematic discipline and analytical approach to resolve business problems; proactively recognize and resolve complex issues that may have a significant business impact (Required)
• Demonstrated experience with business process redesign (Required)
• Ability and proven experience to analyze extract and analyze data to assist the business in decision making. (Required)
• Ability to facilitate cross-functional groups (Required)
• Experience in Utilities industry (Preferred)
• Team decision making facilitation experience (Preferred)

Work Experience

• Minimum five (5) years of experience in analytical and Functional Support. (Required)
• Experience in Utilities industry. (Preferred)

Additional Licenses and Certifications

• Lean Six Sigma Green Belt Business Process Certification (or equivalent) (Required)
• Lean Six Sigma Black Belt Business Process Management Certification (Preferred)

Physical Demands and Working Environment: The physical demands and working environment characteristics described here must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Standing Occasionally,
  Walking Occasionally,
  Sitting Constantly,
  Lifting Rarely,
  Carrying Rarely,
  Pushing Rarely,
  Pulling Rarely,
  Climbing Rarely,
  Balancing Rarely,
  Stooping Rarely,
  Kneeling Rarely,
  Crouching Rarely,
  Crawling Rarely,
  Reaching Rarely,
  Handling Occasionally,
  Grasping Occasionally,
  Feeling Rarely,
  Talking Constantly,
  Hearing Constantly,
  Repetitive Motions Frequently,
  Eye/Hand/Foot Coordination Frequently,

• Working Environment: Constantly Air-conditioned office environment, Rarely Extreme cold, Rarely Extreme heat, Rarely Humidity, Rarely Wet, Occasionally Noise, Rarely Hazards, Rarely Temperature Change, Rarely Atmospheric Conditions, Rarely Vibration.

STORM DUTY REQUIREMENTS.... Responding to storms will be considered a condition of employment: LCEC provides critical services to our community during an emergency.  Employees are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our LCEC members.  Employees are required to work in their normal job duties or other assigned activities.  Proper compensation will be made in accordance with the company's guidelines and procedures.

Please note that at the time a candidate is made a job offer, the candidate will be subject to a background check and a drug screening.