Address
Form of workPosition Summary...
What you'll do...
Data Management:
Requires knowledge of:
Personnel records management and termination processes. Critical thinking and problem solving using available systems and records. able to identify and protect PII and other sensitive personal information in accordance with stated policies and procedures.
Operational Excellence:
Requires knowledge of:
Organizational processes; Operating requirements; Root cause analysis techniques; Department workflows; Standard operating procedures and service standards.
To identify the primary operational functions of an assigned organization. Lists common tasks and activities performed by operations functions and subfunctions. Understands where to locate and how to interpret and categorize tickets/cases and read standard operation procedure information. Locates information regarding fundamental practices and policies.
Continuous Improvement:
Requires knowledge of:
Process/automation improvement methodologies (for example, Kaizen, Six Sigma); Business processes; Technology and tools.
To identify the main processes and timely updates of knowledge articles within an assigned work area. States the major roles involved in business process management. Applies the concept of continuous improvement to identify opportunities for greater efficiency.
Service Excellence:
Requires knowledge of:
Relevant knowledge articles; Service process and procedures; Stakeholder Management.
To coordinate and manages service issues. Demonstrates quality service delivery for all stakeholder requests and expectations while focusing on enhancing service experience. Understands key metrics and scorecards (for example, schedules, quality) related to the efficient delivery and closure of cases. Demonstrates an understanding of the underlying concepts and values of a service organization. Participates in discussions on Key Responsibility Areas (KRAs) and productivity measures/service levels for the team. Generates potential innovative/ improvement ideas within an assigned area of responsibility to transform stakeholder experience and improve productivity measures.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Live our Values: Culture Champion - Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Live our Values: Servant Leadership - Is consistently humble, self-aware, honest, and transparent.
Embrace Change: Curiosity & Courage - Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Embrace Change: Digital Transformation & Change - Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Deliver for the Customer: Customer Focus - Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.
Deliver for the Customer: Strategic Thinking - Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Focus on our Associates: Diversity, Equity & Inclusion - Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
Focus on our Associates: Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact to a range of audiences; and demonstrates energy and positivity for own work.
Focus on our Associates: Talent Management - Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others' contributions and accomplishments.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in business, human resources, information technology, or related area and 5 years' experience in business, human resources, information technology, or related area.
Option 2: 7 years' experience in business, human resources, information technology, or related area.
6 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Bachelor's degree in business, human resources, information technology, or related area, experience in business, human resources, information technology, or related area., Using advanced functionality of Microsoft Office
Primary Location...
PHYLLIS ST. N OF HWY 102, WEST SIDE OF STREET, BENTONVILLE, AR 72712, United States of America
What you'll do...
Data Management:
Requires knowledge of:
Personnel records management and termination processes. Critical thinking and problem solving using available systems and records. able to identify and protect PII and other sensitive personal information in accordance with stated policies and procedures.
Operational Excellence:
Requires knowledge of:
Organizational processes; Operating requirements; Root cause analysis techniques; Department workflows; Standard operating procedures and service standards.
To identify the primary operational functions of an assigned organization. Lists common tasks and activities performed by operations functions and subfunctions. Understands where to locate and how to interpret and categorize tickets/cases and read standard operation procedure information. Locates information regarding fundamental practices and policies.
Continuous Improvement:
Requires knowledge of:
Process/automation improvement methodologies (for example, Kaizen, Six Sigma); Business processes; Technology and tools.
To identify the main processes and timely updates of knowledge articles within an assigned work area. States the major roles involved in business process management. Applies the concept of continuous improvement to identify opportunities for greater efficiency.
Service Excellence:
Requires knowledge of:
Relevant knowledge articles; Service process and procedures; Stakeholder Management.
To coordinate and manages service issues. Demonstrates quality service delivery for all stakeholder requests and expectations while focusing on enhancing service experience. Understands key metrics and scorecards (for example, schedules, quality) related to the efficient delivery and closure of cases. Demonstrates an understanding of the underlying concepts and values of a service organization. Participates in discussions on Key Responsibility Areas (KRAs) and productivity measures/service levels for the team. Generates potential innovative/ improvement ideas within an assigned area of responsibility to transform stakeholder experience and improve productivity measures.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Live our Values: Culture Champion - Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Live our Values: Servant Leadership - Is consistently humble, self-aware, honest, and transparent.
Embrace Change: Curiosity & Courage - Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Embrace Change: Digital Transformation & Change - Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Deliver for the Customer: Customer Focus - Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.
Deliver for the Customer: Strategic Thinking - Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Focus on our Associates: Diversity, Equity & Inclusion - Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
Focus on our Associates: Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact to a range of audiences; and demonstrates energy and positivity for own work.
Focus on our Associates: Talent Management - Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others' contributions and accomplishments.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in business, human resources, information technology, or related area and 5 years' experience in business, human resources, information technology, or related area.
Option 2: 7 years' experience in business, human resources, information technology, or related area.
6 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Bachelor's degree in business, human resources, information technology, or related area, experience in business, human resources, information technology, or related area., Using advanced functionality of Microsoft Office
Primary Location...
PHYLLIS ST. N OF HWY 102, WEST SIDE OF STREET, BENTONVILLE, AR 72712, United States of America
