Ambulatory Care Clinic Coordinator

Salary : $77,301.84 - $93,960.96 Annually
Location : Martinez, CA
Job Type: Permanent Full-Time
Job Number: VAHB-2024A
Department: Health Services - Only
Opening Date: 03/06/2024
Closing Date: 3/20/2024 11:59 PM Pacific
FLSA: Determined by Position
Bargaining Unit: K6
The Position
The Board of Supervisors have authorized the following future salary increases:
5% on July 1, 2024
5% on July 1, 2025
Why Join Contra Costa Health?
The Contra Costa Health Department is offering an excellent employment opportunity for qualified individuals interested in the Ambulatory Care Coordinator position. There is currently one (1) vacancy at the Martinez Health Center and Miller Wellness Clinic, which are both located in Martinez, CA. You will be required to occasionally travel to other locations within Contra Costa County.
The Ambulatory Care Clinic Coordinator plans, manages and coordinates the day-to-day administrative support activities at the assigned Health Center. They are also responsible for overseeing employee and facility safety, and equipment maintenance; and performs related work as required.
Contra Costa Health provides quality outpatient health care services to our community, especially to vulnerable populations.
Our nine Ambulatory Care health centers offer a variety of patient-centered medical services to people with Medi-Cal and Contra Costa Health Plan members in convenient locations across the county. Services include:

• Primary Care for People of All Ages
• Geriatrics Care
• Immunizations
• Prenatal Care & Gynecology
• Gender Clinic for Transgender & Non-Binary People
• Laboratory Services

We are looking for someone who:

• has direct experience coordinating general administrative support activities in a healthcare setting
• has the ability to establish and maintain effective working relationships
• is well organized and self-directed
• has strong verbal and written communication skills
• has excellent leadership skills

What you will typically be responsible for:

• Coordinating essential clerical activities at the various County mental health clinics
• Ensuring the health center is in compliance with the Joint Commission environment of care standards, OSHA, ADA, building fire codes while developing corrective action plans as necessary
• Investigating and performing follow ups on safety event reporting, and ensuring mandatory trainings are completed by health center staff
• Providing safety orientations for new employees, and investigating patient complaints
• Preparing reports, and acting as a safety coordinator for clinic, and building warden
• Participating in capital improvement projects, and facility site visits from regulatory agencies
• Providing and promoting excellent customer service
• Making recommendations regarding clinic services, scheduling of activities and improved facility utilization

A few reasons you might love this job:

• You will work in a supportive and collaborative atmosphere.
• Your work will have a direct impact on the surrounding community.
• You will gain experience for your career growth.

A few challenges you might face in this job:

• You may need to multi-task and complete time-sensitive work within short time frames.
• You will need to learn and keep up to date with policies, procedures, and regulations which impact your work.

Competencies Required:

• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes
• Leading Cross-Divisional Collaboration: Demonstrating cooperation and teamwork while working within and across divisions and teams
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Managing Organizational Complexity: Maneuvering through complex political situations and functions within the organization
• Mechanical Insight: Comprehending how mechanical, electrical, and structural systems operate and interact
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Thinking & Acting Systematically: Formulating objectives and priorities, and implementing plans consistent with the long-term interests of the organization in a global environment

To read the complete job description, please visit the website:
The eligible list established from this recruitment may remain in effect for six (6) months.
Minimum Qualifications
Education: Possession of a high school diploma or G.E.D. equivalency, or high school proficiency certificate.
Experience:Four (4) years of full-time experience performing administrative support duties in an acute care hospital, outpatient clinic, health services agency, or mental health program, at least two (2) years of which were in a supervisory capacity.
Substitution: Possession of a Bachelor degree from an accredited college or university with a major in Health Care Administration, Public Health Administration, Business Administration or Public Administration may be substituted for one (1) year of full-time administrative support experience.
Selection Process

1. Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
2. Virtual Oral Interview: Candidates who possess the minimum qualifications will be invited to participate in an online video assessment. The assessment will measure candidates' competencies as they relate to the job. In the assessment, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These may include but are not limited to: Building & Maintaining Relationships, Delivering Results, Involving Others (Engaging Teams), Professional Integrity & Ethics, and Thinking & Acting Systematically. (Weighted 100%).

Tentative Exam Dates
Online Oral Interview: March 28 - April 1, 2024
The virtual oral interview will be administered remotely using a computer or mobile device such as a tablet or smartphone. You will need access to a reliable internet connection to take the assessment, as well as a computer or mobile device with a camera.
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
For recruitment questions, please contact Health Services Personnel, Recruitment Team at For any technical issues, please contact the GovernmentJobs' applicant support team for assistance at +1-855-524-5627.
CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
To find more information on Benefits offered by Contra Costa County, please go to
01
The purpose of this supplemental questionnaire is to provide applicants the opportunity to elaborate on their qualifications for this position and to assist in assessing each applicant's individual qualifications. Your responses to the supplemental questionnaire will be used to evaluate your relevant experience and training to determine which applicants will be invited to participate in the next step of the selection process.

• I Understand

02
Please indicate your highest level of education:

• High school diploma or G.E.D equivalency, or high school proficiency certificate
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• None of the above

03
How many years of full-time, or its equivalent, experience do you have performing administrative support duties in an acute care hospital, outpatient clinic, health service agency, or mental health program?

• None or less than one (1) year of experience as described
• At least one (1) year but less than two (2) years of experience as described
• At least two (2) years but less than three (3) years of experience as described
• At least three (3) years but less than four (4) years of experience as described
• At least four (4) or more years of experience as described

04
If you have listed having experience in the question above, how many years of that experience included working in a supervisory capacity?

• None or less than one (1) year of experience as described
• At least one (1) year but less than two (2) years of experience as described
• At least two (2) or more years of experience as described

05
I certify that I meet the announced minimum requirements for this examination and understand that I will be eliminated at any stage in such examination if it develops that, in fact I do not meet them. I further certify that all statements made in this supplemental questionnaire and the application are true and I agree and understand that misstatements or omissions of material facts will cause forfeiture of my rights to employment with Contra Costa County.I have read and understand the above information.

• Yes
• No

Required Question