Alpha Portfolio Services, Senior Associate

Who we are looking for

Client facing opportunity for energetic individuals with a strong balance of technical and interpersonal skills. The position will support portfolio control and related service inquiries for key middle office clients. The individual will interface daily with the client’s management and act as a subject matter expert and escalation point on our contracted services. Position has daily client service levels and must ensure the team meets internal deadlines in order to meet client expectations.

Why this role is important to us

Position will interact equally with our clients as well as provide support to numerous teams and departments within the organization, including Trade Settlement, Performance, Reconciliation and others. Builds cooperative and professional internal/external relationships and utilizes all available resources throughout the organization to achieve company, team, and client goals. Please join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

• Oversee daily communications with clients with a view into operational risk management
• Handle client deliverable reporting and associated discussions which includes portfolio monitoring, key service metrics, issues lists and initiative updates
• Coordinate accounting books open and close functionality
• Understanding end to end service model for respective assigned client and operating as an SME for key client inquiries
• Ensure documentation protocols are followed regarding all contractual matters
• Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement.
• Research complex issues and inquiries. Resolve discrepancies and take action on complex and escalated matters from external clients and internal departments
• Engage in complex special projects and assignments including new client onboardings
• Collaborate with STT’s middle and back office operations and provide input on plans to enhance operations including market initiatives and changes.
• Participate in internal recurring sessions to review operational delivery of our key services and understand risks impacting our services.
• Demonstrate proficiency as a MyStateStreet.com experience owner

What we value

Performs work independently and operates as a leader within the organization. Handles regular independent interaction with client contacts and is capable of hosting an in person or virtual client facing discussion. Strong ability to prioritize and multi-task. Ability to collaborate and partner on solutioning to meet client needs. Acts as an advisor to other areas of the organization.

Education & Preferred Qualifications

• Bachelor's degree with emphasis in finance, accounting, or economics or equivalent work experience in finance or accounting
• 3 plus years related industry experience including operational experience
• Working knowledge of Domestic and International financials and all related instruments
• Detailed understanding of operations
• Strong leadership and attention to detail
• Ability to develop business relationships within and outside the organization
• Excellent interpersonal, communication, organizational and problems solving skills
• Ability to multi-task, balance workload and work in a deadline oriented position
• Ability to meet aggressive SLA Deadlines
• Computer proficient including spreadsheet and database applications

Additional requirements

• Strong experience within asset management operations is preferred
• Intermediate experience with presentations and data analysis is a plus mainly using PowerPoint and Excel
• Limited travel may be required
• SQL / Data Mining skills are a plus

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

For further information, and to apply, please visit our website via the “Apply” button below.