Alarm Technician

Summary of Position
Our Commercial Install Technicians are required to install and program burglar alarm, access control, low-end and high-end
video wiring and equipment while ensuring work is in accordance with relevant codes for Guardian.

Essential Functions

• Complete installations to the quality and standards listed in the Installation Guidelines.
• Meet or exceed installation requirements and Score Card metrics (I.E. Customer Survey, Inventory Accuracy,
  Productivity, Quality, Upsell Install Revenue, Upsell RMR, and Utilization).
• Maintain the appropriate level and quality of all assigned tools. Technicians will also be required to provide their own
  tools such as drills/drill batteries, levels, measuring tape, toolboxes, screwdrivers, hand tools, etc.
• Attend all required seminars, training courses, and classes assigned from management.
• Minimize loss of productivity and maximize utilization.
• Proficiently utilize tools/methods for problem solving (I.E., multi-meter, trac-a-tone, CATV tester, etc.)
• Proficiently utilize all available resources to complete installation within the scheduled timeframe.
• Utilize advanced knowledge of networking and Wi-Fi configurations to resolve problems on security alarm and video
  systems, including assigning cameras and network devices to static IPs and proper subnets.
• Install or repair all basic and advanced security systems, alarm devices, or related equipment for residential and/or
  commercial sites.
• Install or repair advanced level video components and wiring for residential and/or commercial sites.
• Working knowledge of low-end DVR/NVR/SVR systems from Speco, IDview, and Alarm.com systems.
• Working knowledge of high-end video NVR/Server systems from Eagle Eye, Open Eye, AXIS, Avigilon, ACTi, and NUUO.
• Install or repair card access control components and wiring for commercial sites (I.E., DMP, Brivo, or ADC).
• Follow blueprints of electrical layouts, residential layouts and building plans.
• Install or repair audio and visual smart devices, such as remote access locks, security cameras and/or smart burglar
  alarms.
• Provide and maintain all licenses, permits or technical qualifications that are, or may be required by any governmental
  agency as part of that which is necessary to fulfill the duties of this position. This shall include but not be limited to
  Public Act 217.
• Respond to emergency situations during work hours for the purpose of resolving immediate safety/security concerns.
• Ability to diagnose and troubleshoot equipment problems through various troubleshooting techniques.
• Keep a stocked, neat, and accurate inventory.
• Responsible for ensuring assigned company vehicle is maintained and serviced at prescribed intervals.
• Actively upsell, install, and activate new products and services while on customer sites.
• Collect payment for services and products on all chargeable service calls and upsells.
• Actively pursue professional development (I.E., certification for Fire Alarm Installation).
• Adhere to all requirements, processes, and deadlines.

Required Skills & Abilities, Education & Abilities

• Strong mechanical and/or electronic skills.
• Ability to climb ladders.
• Ability to see colors and distinguish between them.
• Good attendance record.
• Strong reading, writing, and speaking skills.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Proficient with mobile tools and applications.
• Demonstrates ability to work independently without direct supervision.
• Ability to mentor or train other team members.
• High School Diploma or GED required.
• 3 full years of experience installing and servicing security, video, and access control systems.
• Vocational or trade school courses in electrical, electronic or communication systems preferred.
• Familiarity with mobile tools and applications required.
• Must have a valid driver’s license and maintain a good driving record.
• Certification in DMP/Brivo access control and Avigilon ACC7 required.