Address
Form of workJob Description
- At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
- Interact with passengers in a positive interpersonal way.
- Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights).
- Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.
Responsibilities:
- Safely transport passengers from gate to gate, curb to curb, or gate to curb dependent upon whether they are
- In-terminal plane transfers, originating passengers, or destination-arriving passengers.
- Assist passengers at baggage claim as necessary.
- Coordinate with dispatcher for assignments (dependent on airport).
- Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft.
- Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger.
Qualifications:
- Must be 18 years of age or older.
- Customer service skills.
- Must meet all requirements to receive required airport SIDA badge.
About ABM:
For thousands of clients across the U.S. and in more than 20 international locations, ABM is a source of reliable people and services that improve the spaces and places that matter most.Our team of more than 140,000 skilled and hardworking people takes care of clients across Aviation, Banking, Life Sciences, Commercial Office Buildings and Real Estate, Education, Food and Beverage, Government, Healthcare, Manufacturing, Nuclear Power, Parking, Retail, Sports, Technology, Warehousing, and more.We provide a wide variety of services in each industry we serve, from airport shuttle service and wheelchair assistance to food and nutrition to mission-critical solutions in hospitals. In every case, ABM makes every day run smoothly by going the extra mile to deliver the best quality with the highest levels of integrity.More than 100 Years of ExcellenceIn 1909, ABM began as a modest window cleaning business. We launched with a dedication to extend the life of our clients’ building assets and to provide exceptional experiences for their customers. That commitment is the foundation of the company ABM is today.Through organic growth and strategic acquisitions, we’ve expanded our platform with integrated services and broad capabilities. Today, we leverage award-winning workforce automation technologies to drive efficiencies in thousands of physical assets we service and maintain. We provide support across more than 10 service areas in more than 15 industries.
